Administrative Assistant - Sales & Marketing Department

Hilton • Key West, FL • 1d ago

A Sales Administrative Assistant is responsible for responding and providing administrative and clerical support to the Sales Team in the hotel's continuing effort to deliver outstanding service and financial profitability.

What will I be doing?

As a Sales Administrative Assistant, you would be responsible for providing administrative and clerical support to department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·Receive leads from Cvent, Speed RFP, hotel website and Groups 360 via Meeting Broker.

oIf information is vague, will qualify the leads for more details.

oAssign leads and prepare booking via Delphi FDC based on sales manager assignments.

oQualify phone call leads to gather detailed information using lead form. Build bookings and events based on those details.

oAssist with proposals, customer response forms, and value proposition writing

oAssist with preparing agreements/ addendums for sales managers before sending to clients

oRoute Definite Contracts

Cvent

·Responsible for maintaining resorts profiles; update new promotions, pictures, and document library (Menus, AV, etc.)

Delphi FDC

·Assist sales team in creating bookings in Delphi FDC from inquiries that aren't automatically generated.

·Posting all relevant activity related to the inquiry into Delphi Activities.

Amenities

·Process in-room amenity requests by following department SOPs.

·Follow up with Room Service department on day of delivery to ensure timing and correct order is processed.

Room Requests/upgrades

·Process room or upgrade requests from department managers.

·Follow up with Front Office Manager on day of arrival to ensure proper category of room and room quality is up to VIP standards.

Airport and Local Transfers

·Process transportation requests received from department managers.

·Follow up with VIP Services team on day of arrival to ensure correct flight time is communicated (especially in the case of delays), proper sign to greet customer is up to VIP standards.

Leisure Sales

·Conduct Travel Agent Site Inspections.

·Update annually, Wholesale and Consortia contracts (Receptive and Domestic).

Accounts Payable

·Process invoices and PO in SmartSpend

·Upkeep the checkbook

Tradeshows

·Work with DOSM on annual Tradeshow Calendar.

·Once tradeshows have been approved based on annual budget, sign the team up in Lobby.

·Monthly, monitor all tradeshow activity.After each event, get actual dollars spent from the sales manager.Compare to budget, inform DOSM of any significant variance (3% under/over).Track actual spend on Tradeshow calendar

Other admin and clerical duties as requested by DOS and/or SMs

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Administrative

Title: Administrative Assistant - Sales & Marketing Department

Location: null

Requisition ID: HOT0C6XS

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

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