401k/S125 Service Associate I

Robert Half • Rochester, NY • 2h ago

Description We are looking for a dedicated 401k/S125 Service Associate I to join our team in Rochester, New York. This is a long-term contract position where you will play a vital role in providing exceptional customer service for Paychex products in the S125 Client Service Center. The ideal candidate will ensure client and participant inquiries are addressed efficiently, maintaining strong relationships and adhering to company policies.

Responsibilities:

Respond to inbound calls from active and terminated employees participating in Paychex Insurance Agency plans.

Offer assistance and guidance to client plan administrators regarding S125 products, policies, and procedures.

Educate clients and participants on product features, company guidelines, and applicable regulations.

Escalate complex tasks and necessary documentation to appropriate teams for resolution.

Develop a foundational knowledge of Paychex products to better assist clients and participants.

Utilize various systems and software platforms, including Salesforce and Adobe Flex, to manage client interactions.

Record and document all communications accurately while performing essential data entry tasks.

Prioritize and organize tasks to ensure timely and effective resolution of client issues.

Address participant claims and complaints in alignment with company standards and policies.

Assist in administrative tasks, including scanning and photocopying documents when necessary. Requirements - Proven experience in customer service roles, ideally within insurance or benefits administration.

Strong ability to document interactions and perform accurate data entry.

Familiarity with handling inbound calls and resolving inquiries effectively.

Knowledge of regulations and policies related to benefits administration, including IRS guidelines.

Proficiency in HRIS systems and software platforms such as Salesforce.

Excellent organizational and prioritization skills to manage multiple tasks simultaneously.

Basic understanding of 401k or RRSP administration processes.

Competence in using office tools like Adobe Flex for documentation and workflow management. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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