Senior Teller I

Westfield Bank • Springfield, MA • 6h ago

Senior Teller I (FT) Tower Square Branch \$18.20 - \$27.64 Hourly
Position: Senior Teller I Department: Retail Banking Job Status:
Full-Time FLSA Status: Non-Exempt Grade: 6 Reports to: Branch Manager
Amount of Travel Required: Local Travel as Needed Positions Supervised:
Tellers (in Head Tellers absence) POSITION SUMMARY Assists the Head
Teller in supervising the teller line. A level 1 branch is based on
teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral
Goals, Cash Limits and Business Deposit Volumes. Processes various
transactions to provide prompt and quality service to present and
potential customers. ESSENTIAL FUNCTIONS Adheres to established
Westfield Bank customer service standards. Applies the Westfield Bank
Service and Sales Process during customer interaction to acquire and
enhance customer relationships if applicable. Provides information
regarding bank products to all potential customers both retail and
commercial. Assists in supervising the teller line by: Allocating and
coordinating the workflow in the absence of the Head Teller. Guiding and
advising subordinates in the more complex phases of their work. Training
new employees. Assists with monitoring regulatory compliance. Helps to
ensure operational excellence. Provides backup coverage to open or close
a branch location only when the lobby is not accessible to customers at
the time unless otherwise approved by Branch Administration to do so
when the lobby is accessible. Proves cash drawer at end of day. Meets
assigned referral goals through referral of bank products and services
to meet customers banking needs May open new accounts as needed.
Balances ATM. Maintains security of cash vault. Performs quarterly cash
audits in the absence of the Head Teller. Independent performance of all
teller transactions and night deposit bags. Must complete BSA, AML, and
other Regulatory and Continuing Education as assigned. Must adhere to
all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested. POSITION QUALIFICATIONS
Competencies Adaptability/Flexibility Customer Relations Decision
Making/judgment Job Knowledge Quality Education/Experience/Skills High
School Diploma or GED required. Minimum of 6 months of previous cash
handling and customer service experience preferred.

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