Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Job Description
Reporting to the ACH Operations Manager (VP), the Payments Analyst is responsible for supporting origination and receiving processing along exception research for the ACH line of business. This support includes change coordination initiatives, system implementations, and product related business requirements to be met. The Payments Analyst is dedicated to fulfilling the expectations and requirements of internal and external stakeholders within production.
The analyst is expected to ensure all department work tasks are completed in an accurate and timely manner through the periodic auditing of functional assignments. Supports client service research cases and inquiries to ensure timely, professional, and accurate communication with the Bank's commercial partners. Establish rapport and drive supportive initiatives with internal operations partners to enforce processing workflows and establish any gaps or address identified areas of improvement. Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.
Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact internal and external stakeholders. Interface and problem-solve system applications, technical support, and Incident tickets as they occur. Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed.
Schedule:
The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday with in-office expectations of 4 days per week.
Scope of Responsibility:
PRODUCTION MANAGEMENT 40% Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met. Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded. Monitor productivity standards are met. Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units.
HUMAN CAPITAL 20% Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
CUSTOMER SERVICE 20% Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management. Communicating with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints.
RISK MANAGEMENT 20% Ensure that all procedures, policies and controls are consistently followed. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Participate in work unit/RC audits, testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.
Responsibilities:
Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
Present findings, projections, and recommended actions for Operational readiness
Manage multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience.
Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process.
Qualifications:
Two or more years of direct operational experience and demonstrated ability to manage workflow in a high volume, deadline driven environment.
Problem-solving and analytical skills along with the ability to handle business functions with minimal support.
Minimum 1 year supporting change initiatives preferably within a financial services environment, or equivalent work experince.
Must be a self-starter and can work independently.
Desire to stay abreast of banking industry trends.
Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
Present findings, projections, and recommended actions for Operational readiness
Manage multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience.
Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process.
Education:
Bachelor's degree or a closely-related discipline, or an equivalent combination of formal education and experience
Requirements:
This position entails managing ACH operational support duties. Strong understanding and experience with ACH standard guidelines and NACHA rules are essential and required. Requires a strong ability to effectively manage standard operating procedures. Excellent customer service skills with detailed knowledge of bank systems, policies and procedures. Strong interpersonal, written, and verbal communication skills while demonstrating the ability to organize and prioritize work assignments. High degree of initiative, delegation, documentation, and follow up skills. Flexibility and willingness to adjust standard work hours when necessary, according to business need.
The typical base pay range for this role is between $61K - $74K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute
