Position Summary...
What you'll do...
As an Analyst on the Privacy Operations team, you will be focused on several aspects of the company's compliance with consumer privacy request submissions made under the California Consumer Privacy Act (CCPA) and other privacy related legislation. These focus areas include process and workflow monitoring, identity verification, report review and redaction, inbox management, and more. You'll collaborate with different technical support teams to identify and address issues, all while working directly with a team of four other privacy professionals to support our overall privacy effort across the company.
Location: This position will be fully onsite in Bentonville, AR
You'll make an impact by...
Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Managing requests related to complaints or privacy and records issues; coordinating the development of standardized responses to specific concerns related to privacy and records; escalating complaints and concerns as appropriate.
Developing department guides, procedures, reports, and other communications related to privacy and records best practices.
Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests.
Identifying problems in workflows and coordinate with technical support teams to resolve issues.
Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests.
Maintaining and creating necessary email and postal response templates.
Reviewing submitted identity and authorized agent documentation.
Identifying required postal and electronic customer communications and assist with daily processing.
Assigning and processing postal tasks and updates systems with necessary request statuses, notes, and documentation.
Conducting review of assigned customer disclosure reports and makes necessary redactions according to guidance.
Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed.
Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors.
Performing quality control review for sample of disclosure reports to ensure accuracy and provides feedback to reviewers.
Coordinating with technical support teams to resolve issues and prevent backlog.
You'll sweep us off our feet if...
You have a CIPP/US (certified information privacy professional)
You have a CIPM credential (certified information privacy manager)
You have experience dealing with different workflows, processes, and diagrams
You have strong attention to detail
You are teachable and work well in a team setting
You have technical writing experience
Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years' experience in security, investigations, operational management, compliance, legal, privacy, or related field.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.
If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The hourly wage range for this position is $26.00 - $51.00The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years' experience in security, investigations, operational management, compliance, legal, privacy, or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Research, Data Analysis and Insights
Bachelors: Business
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
