Customer Service Representative

Kelly Services • Anaheim, CA • 6h ago

Job Title: Customer Service Representative

Location: Anaheim, CA

Pay Rate: $20.00 per hour

Job Summary

We are seeking a Customer Service Representative to provide high-quality phone and administrative support to sales teams and healthcare professionals. This role requires strong communication skills, attention to detail, and the ability to manage customer inquiries, billing, and inventory data accurately within an ERP system.

Key Responsibilities

Provide phone support for inquiries from sales teams and healthcare professionals

Engage and respond to customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships

Support the Sales Department by responding to questions received via phone, email, and fax, including researching inquiries in collaboration with Sales

Maintain detailed records of customer interactions, including inquiries, complaints, comments, and actions taken

Determine charges for requested services, coordinate with Corporate Accounts Receivable on collections, and arrange billing as needed

Prepare product and service reports by collecting and analyzing customer information

Maintain customer pricing within the ERP system, including entering and managing contracts

Implement and follow procedures to ensure accurate inventory records through proper billing and replenishment processes

Monitor and manage inventory shelf life and expiration records

Qualifications

Previous customer service experience, preferably in a healthcare or sales-support environment

Strong verbal and written communication skills

High attention to detail and strong organizational skills

Experience working with ERP systems preferred

Ability to multitask, prioritize, and work collaboratively across departments

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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