Administrative Assistant III

UCLA Health • Los Angeles, CA • 4h ago

Description

this position, you will provide administrative and patient care support in the

Neurology clinic. Job duties include, but are not limited to:

Using the EMR (Care Connect) to manage and create scheduling templates for the different Neurology program specialties. Responsible for all patients scheduling.

Ensure all patients have proper medical insurance that are contracted with UCLA Neurological Services.

Verify and update patient information in Care Connect.

Case-manage complex patient processes that involve extensive research into insurance issues, coordinating logistics for outside UCLA testing, consults and procedures.

Acts as the patient care advocate by responding to patient needs and working to resolve patient and family concerns.

Work with Lead LVN on any clinical requests such as: medication refills; prior authorization for medications; orders for ST / PT / OT; home health care, etc.

Provide general administrative support including typing, filing, answering phones, taking messages, sending fax transmissions and other tasks as needed.

Respond to all patient and physician emails in a timely manner.

Compose medical necessity letters to patient's insurance companies; discharge from jury duty; special accommodations for school or work, and other letters as requested by physicians.

Responsible for organizing and maintaining functional filing systems; both electronic and hard copy files.

Hourly salary

range: $30.36 - $43.49

Qualifications

Required:

Demonstrated ability to handle confidential material with discretion

Demonstrated ability to screen incoming phone calls in order to assess urgency of requests.

Demonstrated proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat.

Demonstrated ability to operate Care Connect, download reports, documents and labs from patient's chart.

Demonstrated strong organizational skills to maintain the workflow of a fast-paced, high-volume clinic in a professional and efficient manner.

Demonstrated ability to maintain accurate and updated files containing a variety of documents relating to the patient's care.

Excellent verbal and written English language skills to complete correspondence and reports with appropriate spelling, grammar, and format.

Demonstrated typing skills of 45 WPM

Experience in patient care.

Skills in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. Ability to problem-solve with other members of the clinic team while maintaining cooperative working relationships with administrators, providers, peers, and the public. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Ability to maintain composure when confronted with difficult situations and respond professionally. Skill in speaking clearly and using appropriate grammar. Ability to work as part of a team, maintaining confidentiality in all assignments, and show initiative in identifying and solving problems as they occur.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

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