Hardware Support/Maintenance Technician

IT Veterans • Bethesda, MD • 10h ago

Hardware Support/Maintenance Technician Bethesda, MD · Information Technology Apply Now

IT Veterans is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance, minor installations, and system support. This role requires a strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices. The ideal candidate is detail-oriented, technically proficient, and comfortable supporting both CONUS and OCONUS missions. You must have TS/SCI clearance with the ability to obtain a CI polygraph.

Key Responsibilities:

Perform hardware maintenance and minor installations on equipment identified within the task order

Understand inter-operational relationships of system components to effectively support maintenance services

Execute minor system tasks, including software loading, system reboots, and operational checks

Install and integrate new releases, updates, and changes to COTS hardware and software

Identify, diagnose, and address hardware failures or potential failure indicators

Operate automated hardware management and diagnostic tools, including remote monitoring systems

Interpret diagnostic results to maintain, repair, or upgrade hardware systems

Plan, execute, and recommend preventative maintenance activities (with government approval)

Provide recommendations for spare parts, spares programs, and bench stock planning and tracking

Offer technical assistance to field service personnel as needed

Support mission requirements requiring CONUS and OCONUS travel

Required Certifications:

DoD 8570 IAT Level II

One (1) of the following certifications:

CompTIA A+ CE

HDI-CSR (Customer Service Representative)

HDI-SCD (Support Center Director)

HDI-SCA (Support Center Analyst)

ITIL Foundation

Microsoft Office 365

Education & Experience Requirements:

Candidates must meet one of the following education and experience combinations and be a CCC Academy Graduate:

High School Diploma or GED + 10+ years of relevant experience

Associate's Degree + 8+ years of relevant experience

Bachelor's Degree + 6+ years of relevant experience

Master's Degree + 4+ years of relevant experience

PhD + 2+ years of relevant experience

Preferred Qualifications:

Experience supporting government or DoD environments

Familiarity with COTS hardware and enterprise IT systems

Strong troubleshooting and diagnostic skills

Ability to work independently in field or remote environments

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

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