Job Description
UW MEDICINE IT SERVICES has an outstanding job opportunity for a ServiceNow Engineer 2 .
WORK SCHEDULE
100% FTE - 40 hours per week
Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 - 17:00 (PST), Monday-Friday
DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
REMOTE opportunity
15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b)
PRIMARY JOB RESPONSIBILITIES
Implement server/client business logic (Business Rules, Script Includes, UI Actions, Client Scripts)
Develop and maintain Service Portal widgets, Catalog items, and UI pages
Design data models and ACLs; ensure secure, performance code and efficient queries
Author and maintain automated tests (ATF) and deployment documentation
Contribute to technical debt reduction and performance tuning
Assist with estimates and sprint planning
Create knowledge articles and job aids
Build and support REST/SOAP integrations and data loads; leverage MID Server when appropriate
Implement transform maps, scripted REST APIs, and error handling/monitoring
Participate in code reviews; enforce standards and reusability patterns
Support incident resolution and root cause analysis for application issues
Contribute to upgrading readiness, resolving deprecated patterns and conflicts
Collaborate with ITIL owners to ensure development supports Incident, Change, Problem, Request, and Knowledge processes
Support CMDB data integrity where apps integrate with CIs
Track KPIs for release quality and cycle time
Share development best practices with team members
Provide code walkthroughs and pair programming
Contribute to internal libraries
REQUIREMENTS
Bachelor's degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience
ServiceNow System Administrator certification and at least one advanced certification (e.g., Application Developer or Implementation Specialist) within six months, if not current
ITIL 4 Foundation certification within six months
4+ years' experience must include the below:
Four or more years of ServiceNow development experience delivering complex features and integrations
Proficient in JavaScript on the ServiceNow platform, Flow Designer, Glide APIs, and Service Portal
UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team (https://www.uwmedicine.org/jobs) . Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$109,188.00 annual
Pay Range Maximum:
$147,216.00 annual
Other Compensation:
-
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
