Account Manager

BrightView • Orlando, FL • 3h ago

Description

The Best Teams are Created and Maintained Here.

Job Summary

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio

Develop accurate estimates and takeoffs for both new and existing clients as needed

Deliver timely bid proposals and designs for enhancement projects.

Generate referrals from existing client base and communicate leads to Business Developer

Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

Lead and facilitate the resolution of client concerns or issues

Ensure timely account renewals within the assigned client portfolio

Proactively assess and address site enhancement needs during visits

Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations

Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

Support hiring, training, and coaching of field crews for the assigned portfolio

Promote and enforce safety policies and procedures

Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

Maintain proper account documentation and notes in the CRM system

Monitor and maintain satisfactory accounts receivable levels

Coordinate with the Branch Administrator to keep client records and contact information current

Perform additional duties as assigned by the Branch Manager

Education and Experience:

Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry

Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

Strong written and verbal communication skills.

Demonstrated leadership and coaching abilities

Ability to foster collaboration and teamwork

Physical Demands/Requirements:

Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services

Ability to travel by car, train, and plane

Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours

Work Environment:

Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process _.

It's Not Just a Team. It's One BrightView._

Similar Jobs

Loss Prevention Officer Flex| Full-Time

Omni Hotels • Orlando, FL • 24min ago

Management & Administrative

Location Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier...

24min ago

Go to Apply

IT Service Desk Analyst

TEKsystems • Orlando, FL • 2h ago

Management & Administrative

Description Seeking a candidate who is fluent in speaking Japanese as this person will be assisting with handling issues/tickets for their Japan operation. If there are no tickets needing Japanese speaker, this person wi...

2h ago

Go to Apply

Employee Benefits Account Manager

HUB International • Winter Park, FL • 3h ago

Management & Administrative

ABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee be...

3h ago

Go to Apply

13 - Director, Strategic Supply Chain Management 2

Celestica • Orlando, FL • 4h ago

Management & Administrative

Req ID: 130772 Remote Position: Yes Region: Americas Country: USA General Overview Functional Area: Supply Chain Management (SCM) Career Stream: Supply Chain Management (SCM) Role: Director 2 (DR2) Job Title: Director, S...

4h ago

Go to Apply

Leisure Sales Manager

Omni Hotels • Orlando, FL • 6h ago

Management & Administrative

Overview Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier...

6h ago

Go to Apply

Sales Support & Services Manager

The Walt Disney Company • Lake Buena Vista, FL • 6h ago

Management & Administrative

About the Role & Team As the Support and Service Manager, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sal...

6h ago

Go to Apply

Customer Service Associate

Walgreens • Kissimmee, FL • 22h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

22h ago

Go to Apply

(USA)Tire and Battery Service Advisor

Walmart • Orlando, FL • 1d ago

Management & Administrative

Position Summary... What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and h...

1d ago

Go to Apply

Shuttle Bus Operations Manager

ABM Industries • Orlando, FL • 1d ago

Management & Administrative

Overview Position Summary: ABM Industries is seeking a reliable and experienced Shuttle Bus Operations Manager to oversee shuttle operations. In this role, you'll monitor day-to-day route performance, ensure driver compl...

1d ago

Go to Apply

Shuttle Bus Operations Manager

ABM Industries • Orlando, FL • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.