Sales Support & Services Manager

The Walt Disney Company • Lake Buena Vista, FL • 4h ago

About the Role & Team

As the Support and Service Manager, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.

You will report to the Sales Operations Manager.

This is a Full-Time role.

What You Will Do

Oversee different areas of the operation including multiple Sales Centers around Disney Property, virtually and on Disney Cruise Line

Provide coaching to the Operations team to help them achieve higher levels of Cast and Guest service

Communicate team expectations, monitor team performance and reviewing job contributions

Improve process efficiencies across the operation with a focus on the guest experience, operational effectiveness, and resource utilization

Operationalize strategic programs while supporting positive change management with Cast in a high pressure work environment with changing priorities

Provide feedback to Sales and Lead Generation Cast working within the DVC Sales Operation (Disney Vacation Club Associates and Disney Vacation Club Guides)

Required Qualifications & Skills

3+ years of experience supporting operations of a sales team

Understanding of the sales process

Understanding of labor and auditing functionality

Capability to recognize, retain and invest in the development of talent and satisfaction of the team by inspiring, increasing engagement and promoting collaboration

Capability to lead and monitor Cast performance and operational improvements

Commitment to diversity and encouraging an inclusive work environment that supports workforce diversity and inclusive perspectives

Expertise working with partners to advise and provide solutions that anticipate opportunities and aid the decision-making process

Advanced skills prioritizing and managing projects and deadlines amidst constant change

High proficiency in facilitating presentations in front of groups

Advanced skills with a variety of computer programs including Microsoft Teams, Excel (can maintain complex spreadsheets), Word, and PowerPoint

Availability to work any day of the week including weekends, holidays, and nights

Available to travel and work onboard Disney Cruise Line

Preferred Qualifications

2+ years of experience as Guest Experience Manager

Knowledge of Walt Disney World policies and procedures

Workforce Management Experience

Experience with continuous improvement processes

Experience managing vendor relationships

Experience with operations software and customer relationship management programs

Experience with IT systems to design virtual presentation session

Education

High School Diploma or equivalent

Bachelor's Degree or equivalent is preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

Job ID: 10136534

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Vacation Club

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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