Description
JOB SUMMARY
The Deputy Director Alaska Regional Hospital (ARH) reports to the Security Operations Director ARH. Under the direction of the Security Ops Director, employee is responsible for the day-to-day security operations of the ARH and the CBRE Contracts and will work directly with and provide reports to client personnel in meeting their needs and expectations. Employee provides supervision of subordinates; develops, implements, and coordinates the security program activities and is responsible for the security and protection of patients, visitors, personnel and hospital assets. The Deputy Director may also fill in for the ARH Security Operations Director when he/she is not available.
REQUIRED QUALIFICATIONS
High school diploma or equivalent
Valid Alaska Driver's License
Current State of Alaska Security Guard license
Mandatory completion of Defensive Driving Course
IAHSS Basic Officer certification within 90 days
Four (4) years of law enforcement, military, or supervisory facility security experience
Three (3) years supervisory experience of facility security officers, military or law enforcement personnel or a combination
Knowledge of maintaining a Security Officer Training Program
Knowledge of Microsoft Office Programs
Excellent customer service skills and genuine desire to assist people and provide protection
Able to proficiently speak, read, understand and write English
PREFERRED QUALIFICATIONS
Bachelors level degree or equivalent
IAHSS Advanced Officer and Supervisor's Certification within 6 months of appointment
Law Enforcement Supervisory or Security Director Level Experience
Three (3) years security experience in an acute care hospital
Certified Alaska Police Standards Instructor or other similar state certification, or a certified Military Trainer
Completion of a Law Enforcement or Military Supervisor's Training Academy
Knowledge of Hospital Security procedures
Knowledge of developing and implementing Emergency Action Plans (EAPs)
One (1) year experience in the planning and execution of required drills and exercises at a regulated facility
Strong public speaking skills to participate in and lead committees
Knowledge of developing and implementing Security Post Orders in a regulated facility
ESSENTIAL FUNCTIONS
At the direction of the Director of Security Operations:
Enforces and abides by all regulations and guidelines of the facility. Plans, develops and implements the Security Program and parking regulations for patients, staff and visitors.
Conducts regular and "off-hours" site visits, evaluates security personnel and programs, and develops programs for improvement.
Responsible for assuring that the site maintains needed records and readiness for State, Federal, The Joint Commission, and other regulatory and licensing surveys.
Performs and oversees investigations in matters related to security incidents.
Establishes and maintains close liaison with local law enforcement agencies. Keeps abreast and knowledgeable of all regulations and laws pertaining to security, personal protection and emergency preparedness.
Develops and updates Facility Orders, Competency Tasks, and maintains Daily Activity and Incident Reports. Ensures applicable paperwork/computer data are properly documented and followed up. Reviews reports and situations for potential negative impact. Communicates and reports issues that are discovered to appropriate departments.
Analyzes security functions and make suggestions, recommendations or changes when appropriate to increase effectiveness and productivity.
Responds quickly and effectively to emergency and non-emergency situations. Escorts persons and assists security program personnel.
Is constantly alert and vigilant for activities which could result in injury to a person or damage to or loss of property. Provides a visible deterrence to crime, prohibited or suspicious activities in public and non-public areas in all areas of the facilities and grounds.
Communicates effectively with diverse people including clients or their representatives, visitors, employees, or vendors. Works in an environment that requires exceptional customer service skills.
Provides facility employee involvement/security awareness educational programs and workshops. Attends facility conferences and meetings as scheduled.
Works and interacts with and maintains a positive working relationship with all ARH personnel, patients, visitors, physicians, and general public. Participates on facility committees when assigned and interface with appropriate facility departments.
Verbally intervenes during crisis. This includes the functional ability to quickly grasp various situations, develop rapport with emotionally disturbed people, understanding when people are or are not processing information, and be supportive or directive as needed.
Ability to physically intervene during crises. This includes the functional ability to physically restrain people, requiring retention of trained knowledge under stress as well as the ability to meet significant physical demands including those of a struggle with someone physically larger and heavier, while making all possible efforts not to inflict injury. It includes the ability to continue to request or direct compliance from people while they are being restrained.
Responsible for management and proper use of CCTV Equipment, data storage, cameras, building access and ID Badge systems. Oversee all security officer use of CCTV system at Alaska Regional Hospital (where applicable).
Schedules and conducts required security team drills.
Responsible to ensure that the Quality Control Program is administered properly.
Interviews applicants, oversees the training and qualification program for security officers, approves performance evaluations and competencies for security staff, prepares performance evaluations for the Security Captain, and reviews and/or administers disciplinary action under the direction of the assigned DUS Security Director.
Maintains employee files to ensure compliance with certifications and hospital requirements.
Responsible to provide input and support to the Safety and Emergency Management programs to the Alaska Regional Hospital.
Attend Safety and Emergency Management meetings when assigned
Perform other related duties as assigned by Hospital Management.
Ensure that all aspects of the Security Services Contract are implemented to the proper standards to ensure Client satisfaction.
Maintains availability by cell phone for off-duty emergency or major incident responses which may occur after hours or on weekends or holidays
Plan and conduct training for the workforce in accordance with the requirements of the Joint Commission, International Association for Healthcare Security and Safety, the ARH Facility Security Plan, the HCA Policies and Procedures, and other appropriate authorities
Provide subject matter expertise to the Security Captain, Clients and other appropriate individuals concerning the Alaska Regional Hospital security program
Ensure timely notification is made to Client Representatives and DUS Leadership for any emergency or major incident within the ARH Facilities
Assist the Director of Security Operations in investigating security threats/breaches to the appropriate authorities, Client Representatives and DUS Leadership
Must be proficient for the proper use of all security and safety equipment to include the security radio and radio codes
Must be familiar with vehicle code and parking rules for the facility
Coordinate security services in accordance with the approved contract
Ability to work in a constant state of alertness in a safe manner
Willingness to perform other duties as required
Willingness to work at various locations as required
JOB SPECIFIC COMPETENCIES
Knowledge of the techniques and practices used in the physical protection of persons, property and facilities.
Knowledge of laws related to trespass, search and seizure, and arrest to protect the client's property and equipment. Further, this knowledge is necessary to protect the client and DUS from litigation concerning a violation of an individual's civil rights
Ability to assess the seriousness of an incident and take immediate action to control or mitigate the situation plus the ability to effectively initiate and direct activities required to preserve life and property
Extensive knowledge of the Alaska Regional Hospital Facility Security Plan, Safety Program, Emergency Action Plans, Security Post Orders, and other related guidelines
Extensive knowledge of DUS policies and procedures (both administrative and security), report writing procedures, and standard operating procedures as they apply to the Alaska Regional Hospital Facilities
Knowledge of the duties, functions, and requirements of security officers assigned within area of responsibility
Capable of handling the responsibilities associated with supervision and management of resources and results of associated decisions
Ability to operate, to the client's satisfaction, patrol vehicles and specialized equipment
Ability to pass a physical, drug screening, and background investigation
Ability to function during periods of extreme stress by making sound decisions as to the appropriate course of action to take during developing incidents
BENEFITS
Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short term disability insurance. Full-time regular employees are also provided access to our employee assistance program.
EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
