Manager, Field Support

Wabtec Corporation • Cedar Rapids, IA • 3h ago

Job Description

Job Summary:

The PTC Field Support Manager is responsible for leading and managing a high-performing team to fulfill Positive Train Control (PTC) field testing, installation, and support requests from program and product management. This role oversees multiple business-critical projects simultaneously, ensuring they are delivered on time, within budget, and to the highest quality standards. In addition, the manager will mentor and coach team members to strengthen their technical expertise and professional growth.

Essential Job Functions/Responsibilities:

Scheduling, planning and estimating field support requests to support business needs.

Demonstrated expertise in Positive Train Control technologies.

Demonstrate an ability to establish relationships with leadership and customers.

Evaluate tools and solution strategies to ensure timely updates needed to on time project delivery.

Resource hiring, performance appraisal and coaching for exceptional performance.

Effectively track and communicate incremental progress in to all stakeholders, with clear measurement metrics e.g project burndown, coverage, performance, effectiveness etc.

Collaborate with product and commercial teams to guide the team on scope

Challenge the status-quo, keep high standards for quality and customer satisfaction

Represent engineering team on different forums and in leadership updates

Foster a culture builds on Wabtec's Vision, Mission, Values and Behaviors

Qualifications:

Bachelor's Degree in Software Engineering/Computer Science/Electrical Engineering/Information Technology is required

A minimum of 5-7 years of professional experience in software, field testing and/or software validation principles and automation tools

A minimum of 3 years of experience as software lead or manager driving strategy and execution

Experience working with embedded technologies

Proven track record of technical contribution

Ability to influence team and technical decisions

Strong communication skills including the ability to present to customers and Wabtec Executives in a clear and concise manner

Expertise in engineering methodologies and tools

Previous experience leading teams, either in a direct or matrixed environment

Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $89100-126900 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.

We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we've got you.

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