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Program Analyst Principal

General Dynamics Information Technology • Fairfax, VA • 2h ago

Req ID: RQ211801

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Program Delivery and Execution

Skills:

Collaborating,Office Administration,Operations,Project Planning

Experience:

8 + years of related experience

Job Description:

Provide high-quality technical support for General Dynamics' OneVizion Program and Project Management application.

Specific Responsibilities:

Provide Level 1 and 2 problem analysis, research, and resolution of OneVizion product issues to the General Dynamics user base (e.g, Regional Managers, Project Managers, Construction Managers, Field-based Users and other Internal Users of the OneVizion application).

Assist in providing responsive, direct telephone technical support for products.

When necessary, coordinate resolution of outstanding technical issues with OneVizion vendor's Customer Support team.

Provide on-site customer support and after-hours telephone support as assigned.

Develop and test new Onevizion functionality and configuration on the dedicated User Acceptance Test (UAT) environment.

Provide internal technical training including development of training materials, papers and presentations.

Create and maintain OneVizion reports and exports.

Generate technical documentation in areas of specialization as assigned.

Other duties and responsibilities as directed.

Supervision Received/Exercised:

Supervision Received:

Must follow established General Dynamics policies and procedures

Develop options by which work can be accomplished

Set priorities and standards of performance

Supervision Exercised:

Oversee outstanding support issues and coordinate with General Dynamics users and fellow OneVizion support staff as required.

Guide and train internal General Dynamics users with the OneVizion application.

Minimum Job Qualifications:

Bachelor's degree or equivalent experience (Engineering, Technical or Computer Science degree a plus)

Strong MS-Excel skills

Understanding of basic database concepts

1+ years of Customer Support experience a plus

Experience with basic project management concepts including tasks, task duration, successor/predecessor logic and critical path analysis a plus.

Strong communication skills required (written and oral)

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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