Application window is expected to close on 12/24/2025.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Candidates must be located in the posted location (RTP, North Carolina).
Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes one or two days of in-office attendance each week, with limited exceptions.
Meet the Team
This hybrid role is part of the Invoice to Cash Team in the Morrisville, North Carolina Cisco office, responsible for billing and hitting cash targets for CCE. The team builds strong working relationships with D&S, external Cisco Customers, Sales, Customer Care, SSF, Treasury, Tax Teams, and others.
Your Impact
In this role, you will serve as the Collections Team Lead and a critical escalation point for US and Canada accounts. You will own processes related to suspending and terminating services for CCE, ensure accurate tracking and reporting of suspended accounts, and collaborate closely with collectors, customers, and third-party partners. This role provides the opportunity to influence cash performance, improve process efficiency, and support key partners across the business.
Responsibilities
Collections Team Lead - Escalation point for US and Canada accounts
Own suspending and terminating for CCE
Keep track of all manually suspended accounts
Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
Solving customer escalations within US and Canada
Review, assist, and train collectors on how to resolve disputes
Liaise between Cisco and a vendor for any US and Canada account sent to 3rd party
Review reports and provide account status updates
Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
Review accounts ready for 3rd party transfer to ensure all steps have been fulfilled
Reassign accounts to 3rd party
Check all invoices from D&S 3rd party collections agency are correct and valid to be submitted for timely payment
Applying payments from D&S on 3rd party customers and ensuring the fees are written off where applicable
Timely processing of write offs for customers where 3rd party collections agency (D&S) has exhausted efforts to efficiently collect, to ensure accurate AR aging
Applying payments for 3rd party customers coming directly to Cisco and confirming closure to D&S
Raise ad hoc withholding tax credits and ensure these get applied correctly
Minimum Qualifications
Bachelor's degree in accounting, finance or a related field
2 - 3+ years of experience in collections, including 1- 2 years in leadership or supervisory role.
Familiarity with financial tools/systems (e.g. Oracle, Pega and MicroStrategy)
Advanced Microsoft Excel Skills
Preferred Qualifications
Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs
Strong Business Acumen coupled with good understanding of Cisco Processes, specifically Invoice to Cash is preferred
Strong analytical skills
Strong confidence to communicate efficiently with partners
Ability to quickly adapt to changes in a transformation environment and have outstanding organizational and time management skills
Good communication skills, written and verbal
Confident and capable of following defined processes and of suggesting improvements
Good ad hoc problem-solving skills
Capable of making decisions and taking actions under tight deadlines
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $98,300.00 to $127,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$118,400.00 - $176,900.00
Non-Metro New York state & Washington state:
$105,400.00 - $157,500.00
For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
