Automotive Service Advisor

AUTO JOB EXPERTS • Chicago, IL • 1h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13172542

Automotive Service Advisor Job Summary

The Automotive Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for understanding customer needs, communicating repair and maintenance recommendations, and ensuring a smooth, professional, and positive service experience from vehicle drop-off through pick-up.

Key Responsibilities

Greet customers promptly and professionally, explaining available

services and complimentary vehicle inspections.

Listen to customer concerns and accurately document repair needs in

service orders for technicians.

Provide ongoing updates to customers regarding vehicle status,

repair progress, and recommended services.

Schedule service appointments, open and close repair orders, and

process payments accurately.

Answer questions from customers and technicians to ensure clear

communication and proper expectations.

Review customer accounts, update service records, and maintain

accurate documentation of all interactions.

Address and resolve customer concerns or complaints in a timely and

professional manner.

Build and maintain long-term customer relationships by delivering

exceptional service and follow-through.

Act as a liaison between customers, technicians, and internal

departments to support efficient service operations.

Skills & Qualifications

Strong communication, organization, and problem-solving skills

Customer-focused mindset with the ability to build rapport and trust

Proficiency with dealership DMS, service software, and computer

systems

Ability to multitask, prioritize, and thrive in a fast-paced

environment

Similar Jobs

Advisor Relations Senior Manager

PwC • Chicago, IL • 1h ago

Management & Administrative

Specialty/Competency: IFS - Internal Firm Services - Other Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in business services and support focus on providing effici...

1h ago

Go to Apply

Automotive Service Advisor

AUTO JOB EXPERTS • Chicago, IL • 1h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13172594 Automotive Service Advisor Job Summary The Automotive Service Advisor ser...

1h ago

Go to Apply

Automotive Service Advisor

AUTO JOB EXPERTS • Chicago, IL • 1h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13172571 Automotive Service Advisor Job Summary The Automotive Service Advisor ser...

1h ago

Go to Apply

Senior Manager, Software Engineering

Capital One • Chicago, IL • 3h ago

Management & Administrative

Senior Manager, Software Engineering Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environme...

3h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Willowbrook, IL • 7h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

7h ago

Go to Apply

Sr Manager, Manufacturing Engineering

ThermoFisher Scientific • Chicago, IL • 7h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office Job Description Location/Division-Specific Information The Sr. Manager, Manufacturing...

7h ago

Go to Apply

Senior Manager, Product Management CIC

Capital One • Chicago, IL • 7h ago

Management & Administrative

Senior Manager, Product Management CIC Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable...

7h ago

Go to Apply

Customer Service Lead - Part-Time

Burlington • Melrose Park, IL • 7h ago

Management & Administrative

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Cus...

7h ago

Go to Apply

Senior Director, Product Management

Capital One • Riverwoods, IL • 7h ago

Management & Administrative

Senior Director, Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable cus...

7h ago

Go to Apply

Senior Director, Product Management

Capital One • Chicago, IL • 7h ago

Management & Administrative

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.