Field Service Representative

MADISON GAS & ELECTRIC CO • Madison, WI • 7h ago

JOB REQUIREMENTS: Job Purpose The Field Service Representative assists
with the operation and troubleshooting of the Automated Meter Reading
System. Performs manual meter reads and executes other field activities
as assigned.Core Responsibilities Note: This is not an all-inclusive
listing Inspection and Reporting: Visually checks meter installations
for problems that could result in energy usage being improperly
recorded. Observes and documents problems in work order system.
Equipment Operation: Operates Company vehicles to drive daily mobile
routes and perform investigations. Customer Interaction and Support:
Contact customers regarding usage trends to verify accurate billing and
deliver customer collection notices. Assists Field Inspectors with
investigations and provides backup to Customer Data
Representatives.Behavioral Competencies Note: These competencies are in
addition to MGE\'s core competencies reflected in the Mission, Vision,
and Behaviors. Plans and Aligns: Plans and prioritizes work to meet
commitments aligned with organizational goals. For example, gains a
clear understanding of the main tasks needed to complete work in the
right sequence. Identifies the support and resources needed to carry out
plans; delivers on time at an acceptable quality level. Tech Savvy:
Anticipates and adopts innovations in business-building digital and
technology applications. For example, makes effective use of the latest
technologies required for success in the role; grasps the main
terminology. Learns and adopts new technologies, although may require
some time to master the changes. Optimizes Work Processes: Knows the
most effective and efficient processes to get things done, with a focus
on continuous improvement. For example, generally follows defined and
communicated standards, methods, and procedures. Seeks advice and finds
ways to work better within processes. Makes some reasonable suggestions
to improve work methods. Manages Complexity: Makes sense of complex,
high quantity, and sometimes contradictory information to effectively
solve problems. For example, gathers basic information to understand a
problem and find a solution. Seeks to understand and apply systematic
problem-solving methods; distinguishes symptoms from underlying
problems.Skills Strong attention to detail and accuracy. Good
organizational and time-management skills. Ability to work
independently. Ability to deal positively with customers in all @types of
situations to promote good customer relations. Able to work across
multiple computer systems and software programs. Strong communication
and interpersonal skills. Basic knowledge of navigation and route
planning. Ability to maintain a valid Wisconsin driver\'s license in
good standing as determined by the Company.Physical Requirements Ability
to meet physical requirements of role as identified by the... For full
info follow application link. AA/EOE-Minorities/Females/Gender
Identity/Sexual Orientation/Disabled/Vets *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/7062C92E8F4E42D6 Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.

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