Customer Service Representative (COBRA)- LHB

Health Care Service Corporation • United States, United States • 1w ago

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on.

This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.

**NOTE: This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI

Sponsorship is not available

Required Job Qualifications:**

High School diploma or GED equivalent

Minimum 1 year previous customer service experience

Ability to work in a fast-paced, high demand, structured service oriented environment

Excellent verbal, written and interpersonal communication skills

Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.

Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.

Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form

Flexible; open to continued process improvement

Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable

Preferred Job Qualifications:

Prior experience in a fast-paced call center

Self-Funded Insurance/Benefits and/or TPA experience

Knowledge of medical procedure and diagnosis coding

Knowledge of medical terminology

Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools

Experience working in a performance measured environment with quality metrics

This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI

Sponsorship is not available

LI-NR1

LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$14.68 - $27.57

Exact compensation may vary based on skills, experience, and location.

Similar Jobs

HR Support Officer

KELLY SERVICES • Part-time • Remote (United States) • $38 - $42 / hour • 1d ago

Management & Administrative Administrative Support assistant

New job announcement Now hiring: HR Support Officer We’re thrilled to share that we are seeking passionate individuals to join our team in a remote support role as an HR Support Officer. This position is fully remote and...

1d ago

Go to Apply

Senior Manager External Communications

Abbott • Columbus, OH • 15min ago

Management & Administrative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost...

15min ago

Go to Apply

Administrative Coordinator

J.E. Dunn Construction Company • United States, United States • 16min ago

Management & Administrative

Administrative Coordinator Location: Denver, CO, US, 80222WY, US Best People + Right Culture. These are the driving forces behind JE Dunn's success. By hiring inspired people, giving them interesting and challenging work...

16min ago

Go to Apply

Administrative Coordinator

J.E. Dunn Construction Company • Denver, CO • 16min ago

Management & Administrative

16min ago

Go to Apply

Office Assistant

HELPIN HANDS • Maple Heights, OH • 16min ago

Management & Administrative

Helpin Hands LLC is hiring a reliable and organized Office Assistant/Administrative Assistant to support our homecare and DODD operations. This position requires previous office experience in homecare, specifically DODD-...

16min ago

Go to Apply

Per Diem Administrative Support Assistant- Bohemia Rehab

Northwell Health • Bohemia, NY • 17min ago

Management & Administrative

Req Number 172985 Job Description Performs diversified clerical duties related to the operational needs of the office/department. Job Responsibility Performs diversified clerical duties which may include, but are not lim...

17min ago

Go to Apply

Senior Administrative Support Assistant

Northwell Health • Great Neck, NY • 17min ago

Management & Administrative

Req Number 174521 Job Description Performs complex diversified clerical duties related to the operational needs of the office/department. Job Responsibility Performs complex administrativel duties which may include, but...

17min ago

Go to Apply

CIC Program Manager

Huntington National Bank • Clayton, MO • 17min ago

Management & Administrative

Description The CIC Impact and Program Manager plays a key role in advancing the mission and visibility of Huntington Community Impact Capital (CIC) by supporting and enhancing culture-building, community impact, marketi...

17min ago

Go to Apply

Administrative Assistant

O'Neal Industries, Inc. • Benicia, CA • 17min ago

Management & Administrative

Description United Performance Metals (UPM) is looking for its next team member dedicated to continuous improvement to join our Oakland, CA team. Supported by O'Neal Industries with 100 years of expertise, this opening w...

17min ago

Go to Apply

Shipping Receiving Clerk

Chart Industries • Tulsa, OK • 17min ago

Management & Administrative

Shipping Receiving Clerk Location: Tulsa, OK, United States, 74115 Company: Chart Industries Ensuring Chart's Success... "Cooler By Design" - Chart's core business is centered around the design and fabrication of cryogen...

17min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.