RMA Manager Americas

COPERION CORPORATION • Whitewater, WI • 6h ago

JOB REQUIREMENTS: The RMA Manager is responsible for overseeing the
management and resolution of Return Merchandise Authorizations (RMAs)
across the Americas region. As a key member of the Customer Service
team, this role focuses on coordinating return processes, analyzing
return data to identify trends and root causes, and driving continuous
improvement initiatives to enhance product quality and customer
satisfaction. The RMA Manager plays a vital role in ensuring compliance
with regional and international standards, leveraging return insights to
reduce costs, mitigate risks, and improve overall product reliability.
The manager collaborates closely with engineering, quality, logistics,
and other relevant teams to implement corrective and preventive actions,
refine return procedures, and foster ongoing improvements that support
customer loyalty and operational efficiency. Effective communication
with customers regarding RMA processes, status updates, and resolutions
is a critical aspect of this role. Work You\'ll Do: Manage the
end-to-end RMA process, ensuring timely and accurate handling of product
returns, repairs, and replacements across the Americas. Communicate
proactively and effectively with customers regarding RMA procedures,
status updates, and resolutions to ensure high levels of customer
satisfaction. Analyze return data to identify trends, root causes, and
opportunities for product or process improvements. Collaborate with
engineering, quality, logistics, and other relevant teams to resolve
product issues identified through RMAs. Develop and implement policies,
procedures, and workflows to streamline RMA operations and reduce return
rates. Drive corrective and preventive actions based on return analysis
to improve product quality and reduce recurrence of issues. Maintain
documentation for audits, inspections, and continuous improvement
initiatives. Provide regular reports on RMA trends, resolution metrics,
cost analysis, and improvement initiatives to management. Team: This
role will be part of the Customer Service team, working closely with
cross-functional departments to enhance RMA processes and customer
satisfaction. Basic Qualifications: Education in Engineering, Business
Administration, or a related field. Proven experience in RMA management,
product returns, or related quality roles, ideally in mechanical
engineering or machinery industries. Strong analytical, problem-solving,
and... For full info follow application link. The policy of Hillenbrand
Inc. is to extend opportunities to qualified applicants and employees on
an equal basis regardless of an individual\'s age, race, color, sex,
religion, national origin, disability, sexual orientation, gender
identity/expression or veteran status. Additionally, Hillenbrand Inc.
and our operating companies are committed to being an Equal Employment
Opportunity (EEO) Employer and offers opportunities to all job seekers
including individuals with disabilities. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/0CCAC2C58EB64F63

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