Assistant Director of Development, Annual Giving - TeleHawks

MIAMI UNIVERSITY • Oxford, OH • 1w ago

Job Description Summary

The Assistant Director of Development, Annual Giving will advance the mission of Miami University by planning, organizing, and implementing strategies to increase the level of personal engagement and financial commitment of alumni and friends. Particular emphasis will be given to securing philanthropic and volunteer support for the university's Annual Fund through mass marketing channels.

Job Description

Miami University is a public university founded in 1809. With its close proximity to the city of Cincinnati, coupled with a nationally recognized excellence in undergraduate education, there is a significant opportunity to increase all measures of support from alumni, friends, and corporate and foundation partners. As the university looks to embark upon its next comprehensive campaign, a robust and high functioning development team will play a critical role in the success of that effort.

Miami University recognizes that technology enables us to find new ways of providing first class service and workplace flexibility. This position is approved for remote work on a hybrid basis, following a successful period of six (6) months of employment. Remote work is a working arrangement that can be modified or revoked by Miami University at any time for any reason.

The Division of University Advancement is committed to creating an inclusive work environment where all people feel safe, valued, and respected.

Duties:

Manage the TeleHawks Student Calling Program

Recruit, interview, hire, train, schedule, and directly supervise 3-5 student supervisors and 35-40 student callers.

With support from the Director of Development, Annual Giving, create the job descriptions, training program, and manual for student supervisors and callers.

Develop and implement creative employee recognition and incentive programs to retain and motivate callers, improve performance and increase productivity.

In collaboration with the Director of Development, Annual Giving, create a comprehensive solicitation and stewardship strategy. This includes: establishing a calling calendar, determining calling segments and pools, managing data requests, developing calling scripts, follow-up emails, text messages and fulfillment letters.

With support from the Director of Development, Annual Giving, establish goals for the overall program as well as individual segments.

Measure performance of individual callers in order to increase their productivity and meet overall program goals.

Collaborate with the Gift Processing/Advancement Operations team regularly to ensure accurate reporting and program goal achievement.

Annual Giving - Solicitation Efforts

Effect cultivation, solicitation, and stewardship calls to alumni and friends independently and occasionally with other staff, faculty, administrators and alumni volunteers.

Work with Annual Giving team members to support various fundraising efforts surrounding #MoveInMiami, Miami University's annual day of giving.

Perform other solicitation and stewardship duties related to the mission of the Office of Development under the guidance of the Director of Development, Annual Giving and the Assistant Vice President for Development, Annual Giving.

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