Operations Associate

Aston Carter • West Des Moines, IA • 1d ago

Job Title: Operations AssociateJob Description

The Operations Associate plays a crucial role in reviewing incoming documentation, assessing their completeness, and making precise, timely decisions to move work efficiently to the next stage. This position demands meticulous attention to detail, the ability to work independently, and a dedication to achieving daily quality and productivity standards.

Responsibilities

Review and evaluate incoming documents for accuracy and completeness.

Establish application or policy data within company systems.

Make timely decisions to route work to the appropriate next step based on established procedures.

Accurately key data with minimal errors while maintaining required productivity metrics.

Follow documented procedures for processing annuity applications and related operational workflows.

Communicate proactively with management regarding issues, trends, or process improvement opportunities.

Follow up on outstanding information and request missing requirements as needed.

Participate in team problem-solving, continuous improvement efforts, and cross-training opportunities.

Adapt to new tasks or workflow changes as business needs evolve.

Effectively manage time and environment to reduce distractions and maintain steady productivity.

Essential Skills

Data entry skills with high accuracy.

Experience in finance and insurance sectors.

Proficiency in Microsoft Excel.

Strong data integrity and operational skills.

Additional Skills & Qualifications

High school diploma or equivalent required; college degree preferred.

Military experience considered in lieu of a formal degree.

1+ years of work experience required, with experience in financial services or annuities preferred.

Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment.

Strong attention to detail with the ability to navigate multiple administrative systems.

Effective verbal and written communication skills, with the ability to clearly explain processes and escalate issues when appropriate.

Strong interpersonal skills and comfort collaborating with management and peers.

Demonstrated adaptability and willingness to learn new tasks and processes.

Work Environment

The work will be conducted onsite at the corporate location in West Des Moines, with a potential option for a hybrid work model of 4 days in the office and 1 day from home, pending further discussion.

Job Type & Location

This is a Contract position based out of West Des Moines, IA.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Des Moines,IA.

Application Deadline

This position is anticipated to close on Dec 27, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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