Administrative Coordinator (AC)- Internal Medicine

Dartmouth Health • Bennington, VT • 2h ago

The Administrative Coordinator Responsibilities Include:

Assists in the coordination of the development, implementation and evaluation of department patient care standards and practice.

Coordinates and leads a variety of daily clerical services including workflows, assignments, and completion of tasks.

Seeks opportunities to educate, coach, mentor and train administrative staff using the principles of evidence-based practice, including demonstrating tasks and responsibilities.

Serves as an ambassador by actively promoting, modeling, and mentoring staff.

Supports and guides administrative staff in an effort to meet customer needs and on-going performance improvement activities in accordance with department policies and procedures. This may include efforts related to Patient Centered Medical Home, Billing, Registration, Provider Access, etc.

Maintains and provides administrative expertise and operational support for leadership, administrative staff, providers and others, in a variety of areas, to ensure quality of care, patient satisfaction, and maximized cost effectiveness of services rendered.

Assists leadership in compliance, accreditation and/or recognition processes, including but not limited to supporting policy development, staff training and education, monitoring performance, competency assessment and documentation, in accordance with regulations and requirements. Gathers and maintains accurate records

Monitors and coordinates (as necessary) interactions with other departments including (but not limited to): Billing, athena support staff, Information Services, Prior Authorization support, Engineering, Cleaning, Medical Records, Patient Advocate, Purchasing, Education, and others.

Coordinates administrative staff education activities, including but not limited to orientation/annual mandatory and on-going competencies, new product/procedure in-services, etc.

Actively monitors overall administrative operations and takes appropriate action to effectively resolve issues as they arise, including but not limited to direct patient care needs, facility issues, equipment failure, interpersonal issues etc. Reports issues to appropriate resources, including leadership as necessary, in a timely manner to allow for effective planning and action.

Assists leadership in preparation and on-going monitoring of annual budget.

Assists in the oversight, time management and evaluation of the administrative staff.

Reviews schedules and assigns staff accordingly to ensure proper staffing levels to support patient care. Takes appropriate action to replace staff as needed to ensure same, including but not limited to reaching out to leadership, calling off/in staff, contacting per diems, etc.

Employs effective communication skills including verbal, written and the development and delivery of meeting agenda items, as necessary.

Collaborates and coordinates with clinical leadership, when applicable. Serves as back-up for responsibilities as needed and able.

Serves as a Patient Coordinator as needed throughout the day.

Works collaboratively with Practice Leadership on projects and other initiatives as requested.

Performs other duties as assigned.

Position Work Experience Requirements:

Two years of experience in a medical office providing customer service or related field required.

Prior leadership experience preferred.

High School diploma or equivalent preferred.

Associates degree preferred.

Area of Interest:Clerical/Administrative;

Pay Range:$22.50;

Work Status:8A to 5P;

Employment Type:Full Time;

Job ID:6059

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

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