GVP, Renewals - United States

Cornerstone onDemand • Jackson, MS • 3w ago

Job Title : GVP, Renewals, Digital Strategy & SMB

Location : Remote (U.S.)

Position Overview:

The GVP, Renewals, Digital Strategy & SMB is a senior leader responsible for driving customer retention, revenue growth, and operational excellence across all renewal motions. This role oversees a team managing Strategic, High Value, Growth, Digital, and SMB segments, with a strong emphasis on digital engagement, automation, and scalable processes to maximize Gross Renewal Rate (GRR) and Net Revenue Retention (NRR).

In addition to core renewals leadership, this GVP will own the digital renewals strategy -leveraging technology, data, and automation to deliver a frictionless customer experience and optimize efficiency. The role also includes oversight of an SMB -focused team executing high-volume inbound and outbound motions, uncovering expansion opportunities, and driving net-new revenue within the install base.

This is a highly strategic role requiring a blend of executive leadership, operational rigor, and innovation to transform renewals into a growth engine.

Key Responsibilities:

Strategic Leadership:

o Define and execute the AMER renewals strategy across Strategic, High Value, Growth, Digital and SMB segments.

o Develop a digital-first approach to renewals, leveraging automation, AI, and self-service tools to scale efficiently.

o Partner with Sales, Customer Success, and Operations to align retention and growth objectives.

Team Management & Development:

o Lead and grow a high-performing team to include RVP, Managers and Renewal Representatives.

o Foster a culture of accountability, performance, and continuous improvement.

o Implement career development programs and succession planning for leadership roles.

Revenue & Performance Management:

o Own GRR and NRR targets for AMER; deliver accurate forecasting and reporting.

o Drive operational excellence through standardized processes, playbooks, and KPIs.

o Identify and execute upsell and cross-sell opportunities within the renewal cycle.

Digital Transformation:

o Build and scale digital engagement programs for SMB and mid-market customers.

o Implement tools and workflows for automated renewals, proactive outreach, and predictive analytics.

o Partner with Product and Marketing to enhance digital customer journeys.

Cross-Functional Collaboration:

o Align with Finance on forecasting and revenue recognition.

o Work closely with Customer Success to ensure seamless handoffs and retention strategies.

o Collaborate with Operations to optimize systems and reporting infrastructure.

Qualifications:

10+ years in SaaS or subscription-based businesses, with at least 5 years in senior leadership roles.

Proven success leading renewals or customer success organizations with measurable impact on GRR and NRR.

Experience implementing digital engagement strategies and automation at scale.

Strong operational background with expertise in forecasting, pipeline management, and revenue operations.

Exceptional leadership, communication, and change management skills.

Familiarity with Strategic and SMB segments and the nuances of each motion.

Preferred Experience:

Background in high-growth SaaS environments.

Knowledge of AI-driven customer engagement and digital transformation initiatives.

Experience managing hybrid teams (digital + human-led) across multiple geographies.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Similar Jobs

Traveling Heavy Equipment & Diesel Mechanic - Construction Job Details | Black & Veatch Family of Companies

Black & Veatch • Jackson, MS • 1h ago

Trucking & Construction

Traveling Heavy Equipment & Diesel Mechanic - Construction Date: Jan 12, 2026 Location: Cleveland, MS, US FL, US MS, US TX, US Company: Black & Veatch Family of Companies Together, we own our company, our future,...

1h ago

Go to Apply

Sr. Data Migration Architect

Oracle • Jackson, MS • 2h ago

IT & Engineering

Job Description Senior Data Migration Architect II position working on migrating data from client systems to Cerner/Oracle Millennium EHR/EMR solutions. The Sr. DMA would be working with large data sets, in high volume,...

2h ago

Go to Apply

TL-Enrollment & Billing

Cognizant • Jackson, MS • 2h ago

Finance, Accounting & Banking

Enrollment Team Lead (remote) This is a remote position open to any qualified applicant living in the United States. Summary : Lead membership business and oversee all aspects of Enrollment processes. - Monitor performan...

2h ago

Go to Apply

Regional Key Account Manager - West

Ralliant • Jackson, MS • 3h ago

Management & Administrative

Remote Key Account Manager - New Business Development Focus Location: Remote, US - Candidate to be located in Western United States (generally West of Denver) and able to travel to customer locations in this region. At T...

3h ago

Go to Apply

Principal Engineer, Industrial Engineering

Cardinal Health • Jackson, MS • 3h ago

Legal & Paralegal

What Industrial Engineering contributes to Cardinal Health Engineering is responsible for performing research and analyses to develop design options for components, products, systems and processes. Industrial Engineering...

3h ago

Go to Apply

Manager, Industrial Engineering (Capital Investments)

Cardinal Health • Jackson, MS • 3h ago

Legal & Paralegal

3h ago

Go to Apply

Manager - Warehouse (Utility)

WESCO • Pearl, MS • 4h ago

Management & Administrative

We are seeking a Warehouse Manager to join and lead our operations team in Pearl, MS! As a Warehouse Manager, you will lead and develop a high-performing team while driving change and improving operational efficiency. Yo...

4h ago

Go to Apply

Manager - Warehouse (Utility)

WESCO • Richland, MS • 4h ago

Management & Administrative

4h ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Pearl, MS • 4h ago

Retail & Hospitality

173183BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

4h ago

Go to Apply

Senior Supply Chain Analyst

GovCIO • Jackson, MS • 5h ago

Manufacturing & Warehouse

Overview GovCIO is currently hiring for a Senior Supply Chain Analyst . This position will be located in within the United States and will be fully remote position with some possible travel to Huntsville, AL, Raleigh, NC...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.