Description
English $17. Bilingual in Spanish $18.50.
Insurance Servicing Class - Start Date 1/6
First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations
NO TIME OFF IN FIRST 6 WEEKS!
Responsibilities:
Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
Will receive questions from borrowers, insurance agents and financial institutions.
The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
Majority of calls will be in regards to payment and/or coverage questions.
The CSR must be able to multi-task between various systems to research and document the phone calls.
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills
customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix
Top Skills Details
customer service,call center,data entry
Additional Skills & Qualifications
TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)
MUST HAVE:
At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
Efficient in using a windows PC computer and navigating their software system (super easy to learn)
typing: at least 35 WPM
Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
internet connection - will be required to train remote and work remote.
Reliable transportation
NICE TO HAVE:
2+ years of call center experience
Insurance or mortgage experience
DQ'S:
No relevant recent experience of call center or Admin
No active internet connection (Unless they are willing to be completing in office)
Unable to work in the office
Poor communication skills (includes tone of voice)
Needing time off in first 4 weeks
Experience Level
Entry LevelOverview
The Insurance Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards.
What You'll Do
Handle approximately 35-45 inbound calls daily, averaging 11-14 minutes per call
Respond to insurance servicing inquiries related to homeowners insurance
Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
Navigate multiple systems to research and accurately document each call
Deliver prompt, professional, and accurate service to meet internal and external standards
Apply strong problem-solving and resolution skills to address customer concerns
Maintain professionalism and efficiency across all interactions
What You Bring
Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Nice to Have:
2+ years of call center experience
Experience in insurance or mortgage services
Schedule & Training
Contract to Hire
Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
Start Date: January 6, 2026
Shift for Training: 9:30AM - 6:00PM
Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave. Daytona Beach, Florida, 32114
Available Shift after Training: 10:30AM-7:00PM (Monday - Friday)
Pay and Benefits
Pay: $17/hour
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Experience Level
Entry Level
priorityeast
Job Type & Location
This is a Contract to Hire position based out of Daytona Beach, Florida 32114.
Pay and Benefits
The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Daytona Beach,Florida 32114.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
