Requisition : 82174
PSEG Company : PSEG Long Island
Salary Range : $ 91,100 - $ 161,900
Work Location Category : Hybrid Flexible
We're one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued. We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
Onsite - roles where employees are expected to be onsite daily.
Hybrid fixed - roles that are a mix of remote work and onsite work fixed days each week.
Hybrid flexible - roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits eligible the first of the month coincident with or following your date of hire., designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
Job Summary
Understand various @types of business operations and cost structures to offer proposals in cooperation with our partners to support each specific customer's needs. Provide guidance to customers on prospective energy costs for their anticipated future end uses. This requires detailed understanding of PSEG Long Island rate and tariffs as well as billing determinants. Work closely with Electric Transmission & Distribution to expedite electrical connections to customer facilities to support their growth. Understand the elements of new electric services to various @types of commercial buildings and advise prospective customers accordingly.
Job Responsibilities
Represent PSEG Long Island at Economic Development Partnership meetings with existing and/or prospective large business customers. Present the suite of PSEG Long Island program offerings as well as NYS energy-related programs, relating as applicable to each business' specific operational plans.
Develop and deliver economic development programs for small businesses and/or business organizations such as Chambers of Commerce or Business Improvement Districts (B.I.D.s).
Speak with customers via e-mail, phone and in- person when conditions warrant such to help resolve localized issues and customer specific concerns. Provide rate and tariff interpretation related to customer and consultant inquiries in order to facilitate the customer's understanding of how their operations may affect their expected energy costs.
Provide technical guidance regarding character of electric service, metering, connection process and related costs, as well as energy efficient equipment and processes, renewables and their impact on the customer's prospective bills. Provide technical guidance, support and coaching to customers to establish PSEG Long Island as a leader in energy technology, and to share knowledge and develop technical understanding for future utility technologies, e.g. renewables, electric vehicles, etc.
Develop and cultivate contacts in a variety of PSEG Long Island business units in order to facilitate expedited services on behalf of their assigned customers. Advocate for the "voice of the customer" and mobilize PSEG Long Island's functions - Customer, Operations, and Media Relations - to provide timely and appropriate response to identified customer needs
Provide project management of economic development programs including development of marketing and promotion plans and reporting of participation and impacts. Promote programs by representing PSEG Long Island at meetings with business leaders and organizations
Develop and implement economic development programs to encourage customer/job growth, retention and attraction to/within our service territory. Collaborate with economic development partners in State, County, Town and local government to offer PSEG Long Island programs and programs from NY State to advance customer/job growth.
Communicate regularly with business owners and C-level executives of all @types of businesses and business associations, in order to promote PSEG Long Island programs and services.
Provide single point of contact during a customer project to ensure that the business' energy needs are met according to their required schedule. Counsel the customer on any required costs of providing electric service. Understand and promote all NY State economic development programs; in particular, advocate for electric rate programs offered by the NY Power Authority.
Job Specific Qualifications
A Bachelor's Degree plus a minimum of seven years of marketing, customer service, or electric delivery experience. In lieu of a degree, ten years of marketing, customer service, or electric delivery experience will be considered.
Proficient in MS Office (Word, Excel, PowerPoint) Very strong public speaking and presentation skills.
Able to work independently with minimal oversight.
Demonstrated time management and project management skills
Demonstrated communication (both written and verbal), interpersonal and customer resolution skills. Includes a comfort level communicating with C-level executives of major businesses as well as owners of small businesses.
Ability to engage in sensitive communications with economic development partners in various government agencies, as well as banks, real estate companies and other related partners.
Familiarity with interdepartmental interfaces and ability to ensure that strong working relationships are cultivated and maintained
Understanding of business concepts in order to be able to develop growth/retention strategies for particular business customers.
Understanding of the basic elements of electrical services to commercial facilities, including related costs and utility responsibilities.
Demonstrated critical thinking and strategic planning.
Desired
Advanced degree desirable.
Advanced ability to present material to an audience of various level union and management personnel within PSEG Long Island, and to business executives and economic development partners.
Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change.
Familiarity with business economic concepts (cash flow, financial statements, etc.)
Detailed understanding and/or experience with electric services to large, industrial facilities including any related impacts on substation circuit design and planning.
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.
For all roles, PSEGLI's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.
PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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