Description
Please Note: This position will be posted through Wednesday, December 17th, 2025
Please Note: This position will work at the front of our Stores greeting customers as they enter and thanking them as they exit and checking receipts. Excellent customer service skills are a must! Temporary positions are available. Please tell us about your availability. Availability to work evenings and weekends is preferred.
Our Retail Centers are open 9:00 a.m. to 9:00 p.m. Mondays through Saturdays and 9:00 a.m. to 7:00 p.m. Sundays.
Pay: $18.81 per hour. This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.
JOB SUMMARY:
The Associate I, Retail Customer Host will provide a welcoming first impression, greeting customers as they enter the store and thanking customers as they exit the store. The Associate will be in contact with customers and is expected to be responsive in communication and provide excellent customer service. As the first interaction a customer has with the store, it is important the Associate ensures a positive shopping experience.
Part of the Associate's role is receipt checking, a loss prevention measure to verify customer receipts against purchases to prevent theft and fraud, while also ensuring accuracy in transactions and providing a point of customer service. They are responsible for identifying discrepancies and communicating with customers and management to resolve problems and maintain a safe, welcoming shopping environment.
ESSENTIAL FUNCTIONS:
Greeting Customers:
Welcome the customers with a warm smile and a genuine greeting.
Provide store information, answer questions, offer shopping carts or hand basket, direct customers to specific areas, manage customer flow during busy times, and maintain a friendly and organized entrance.
Share relevant store information with the customer, such where items are located, discounts, etc.
Share any upcoming event information with the customer.
Customer Exits:
Thank the customer sincerely for shopping with us and supporting our mission.
Customers' receipts should be checked to verify purchases upon leaving the store. Merchandise that cannot be validated by the receipt should be referred to point of sale (POS) for additional customer service.
If the customer does not have a receipt or has an invalid receipt, politely ask the customer to return to the store to be processed through the POS.
File appropriate reports with Risk department.
Other:
Technology Proficiency: Use of handheld scanners, devices etc. to monitor transactions and or report incidents via Think Risk.
Good observation: Keen sense of observation to monitor people and identify suspicious behavior while maintaining calm demeanor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
A High School diploma or equivalent is preferred.
Experience:
Prior Retail Store door attendant experience is a plus.
Other:
Must have attention to detail and ability to make decisions.
Ability to use basic technologies to be able to follow company standards.
Must have the ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
The incumbent must have strong communication skills and the ability to take initiative in a situation.
Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to read, comprehend, write, and communicate effectively in English; bilingual is a plus.
Must have the ability to effectively convey information and interact with diverse individuals.
Good customer service skills and a positive attitude are essential for creating a positive customer experience and ensuring safety and satisfaction.
Provide a friendly demeanor and have a positive and approachable attitude.
The capacity to handle customer inquiries and concerns calmly and professionally.
The ability to connect with people and build rapport.
Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.
The ability to stand for extended periods, especially in busy environments.
Core Competencies:
Communication, Level 1
Customer Focus, Level 1
Excellence, Level 1
Knowledge and Skills, Level 1
Teamwork, Level 1
Trust, Level 1
Functional Competencies:
Time Management
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.
Physical Requirements
Attachment to Job Description
Job Title: 856 - Associate I, Retail Customer Host Dept Number: Varies - Retail
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guide to Physical Requirements:
Continuously (5-8 hours)
Frequently (3-4 hours)
Occasionally (1-2 hours)
Never
LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - OCCASIONALLY
REACHING:
Above Shoulder - OCCASIONALLY
At Shoulder - OCCASIONALLY
Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - NEVER
HEARING - CONTINUOUSLY
VISION:
Visual, close - CONTINUOUSLY
Visual, distant - CONTINUOUSLY
Visual, depth perception - CONTINUOUSLY
Visual, color vision - CONTINUSOULY
HANDS/FINGERS:
Simple grasping - CONTINUOUSLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY
WALKING - CONTINUOUSLY
STANDING - CONTINUOUSLY
SITTING - NEVER
SPEAKING - CONTINUOUSLY
OTHER, please describe -
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
