Order Management Specialist

Tobii Dynavox, LLC • Vancouver, WA • 8h ago

Why join us?
We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.
At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.
JOB SUMMARY:
We're seeking a detail-oriented Order Management Specialist to support the end-to-end processing of customer orders within an assigned district. As a key member of the Sales Enablement team, this role focuses on accurate order entry, efficient problem resolution, and proactive coordination with customers and internal teams to ensure efficient order fulfillment. The Order Management Specialist will maintain strict compliance with company policies, order management procedures, and documentation standards to ensure accuracy and consistency, along with working closely with the Senior Order Management Specialist and Sales Enablement Leadership to identify potential order roadblocks and help maintain a smooth and timely order flow for their district.
The Order Management Specialist must live in Pacific, Mountain or Central time zones.
KEY RESPONSIBILITIES:
Order Entry & Validation
Enter and validate customer orders as they are received, ensuring accuracy in product selection, pricing, taxes, and tax-exempt status.
Review incoming orders for completeness and follow up with customers or internal teams to resolve missing, incomplete, or incorrect information.
Verify required documentation and eliminate any roadblocks preventing timely order placement.
Make order hold decisions and provide support for order-related escalations as needed.
Review funded exchanges, eye gaze purchases, and high-dollar quotes for accuracy and completeness.
Process Solution Consultant requests for demo equipment for the assigned district.
District Order Management
Manage all orders within an assigned district from entry through shipment, ensuring timely and accurate processing.
Manage and release orders from the district order pools.
Track order progress and ensure all orders ship within expected timeframes.
Follow up on district-level back orders and coordinate with necessary teams to ensure updates and resolutions.
Assist in prioritizing orders to meet customer expectations and internal service levels.
Issue Resolution & Customer Support
Resolve problematic orders, including discrepancies, shipping issues, documentation errors, and system-related challenges.
Serve as a point of contact for customers, sales teams, and internal stakeholders to clarify order details or resolve concerns.
Ensure a positive customer experience by maintaining timely, proactive, and clear communication throughout the order lifecycle.
Coordinate special requests such as Special Parts (SP) creation and follow up.
Collaboration & Cross-Functional Coordination
Work closely with the Senior Order Management Associate to identify potential order bottlenecks and recommend solutions.
Support coordination with logistics, customer experience teams, supply chain partners, and other internal departments as needed.
Maintain part numbers, order management reference materials, and related resources to ensure internal teams have access to accurate, up-to-date information.
Support Go-To-Market planning and follow th

Similar Jobs

Office Coordinator

SCI Shared Resources, LLC • Happy Valley, OR • 6h ago

Management & Administrative

Our associates celebrate lives. We celebrate our associates. Work/ Life balance is as important to us as it is to you! We believe it is possible for our team members to be productive and enjoy a life outside of work! Nep...

6h ago

Go to Apply

Sales and Operations Management Trainee

Penske • Portland, OR • 18h ago

Management & Administrative

Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced Portland branch environment, you will use your hard-earned degree to run a business and quickly solv...

18h ago

Go to Apply

Sales and Service Associate

24 Hour Fitness, INC. • Hillsboro, OR • 1d ago

Management & Administrative

FULL-TIME Part-time LOCATION 6095 SE Tualatin Valley Hwy Hillsboro OR 97123 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitne...

1d ago

Go to Apply

Account Manager III

Renaissance • Portland, OR • 1d ago

Management & Administrative

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allow...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Portland, OR • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

General Manager

EquipmentShare • Portland, OR • 2d ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a General Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We'...

2d ago

Go to Apply

Manager Technical Sourcing Engineer

ThermoFisher Scientific • Hillsboro, OR • 3d ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

3d ago

Go to Apply

Administrative Assistant I - IV, DOE

Cambia Health Solutions • Vancouver, WA • 3d ago

Management & Administrative

Administrative Assistant I - IV, DOE Hybrid within Salt Lake City, UT; Medford, OR; Portland, OR; Lewiston, ID; Boise, ID; Burlington, WA; Renton, WA; Spokane, WA; Vancouver, WA Build a career with purpose. Join our Caus...

3d ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Tigard, OR • 3d ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to- Teach); communicating and collaborat...

3d ago

Go to Apply

Customer Experience Engineer

PLEXSYS Interface Products, Inc. • Camas, WA • 3d ago

Management & Administrative

At PLEXSYS, our teams design, build and deliver Live, Virtual, and Constructive (LVC) innovation and training solutions to customers around the world. With over 200 employees in seventeen states and four foreign countrie...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.