Supervisor Member Services - Medicaid Market

Highmark Health • Indianapolis, IN • 1h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to all customer inquiries and complaints, appropriately referring inquiries to other areas as necessary for resolution. Investigate escalated member inquiries. The incumbent may be required to make routine medical approval decisions.

This role sits within the Medicaid Market - looking for someone who has Customer Service and Call Center experience.

ESSENTIAL RESPONSIBILITIES

Manage the departmental operations and day-to-day functions.

Handle escalated calls from members, state agencies, providers and vendors.

Coach and counsel employees.

Prepare reports for various internal and external areas for trends and statistics.

Create and maintain quality and training programs for department.

Responsible for on-call emergency contact for nights and weekend support.

Other duties as assigned or requested.

QUALIFICATIONS

Minimum

High School Education or GED

1 year of experience in supervisory position

3 years of experience in customer service and/or health industry environment

Preferred

Bachelor's degree

Skills

None

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

Yes

WORK ENVIRONMENT

Is Travel Required?

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$50,200.00

Pay Range Maximum:

$91,200.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J273513

Similar Jobs

Manager, Lifecycle Marketing

Educational Testing Service • Indianapolis, IN • 1h ago

Management & Administrative

About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks...

1h ago

Go to Apply

Account Executive - Managed Services Sales

Red River • Indianapolis, IN • 2h ago

Management & Administrative

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision...

2h ago

Go to Apply

Purchasing Administrator 2

State of Indiana • Indianapolis, IN • 6h ago

Management & Administrative

Purchasing Administrator 2 Date Posted: Dec 15, 2025 Requisition ID: 467352 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employe...

6h ago

Go to Apply

Psychiatric Services Specialist

State of Indiana • Indianapolis, IN • 6h ago

Management & Administrative

Psychiatric Services Specialist Date Posted: Dec 15, 2025 Requisition ID: 469644 Location: Indianapolis, IN, US, 46218 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest em...

6h ago

Go to Apply

Business Development Manager - Commercial, Energy and Manufacturing - GM Defense

General Motors • Indianapolis, IN • 8h ago

Management & Administrative

Job Description The Role In this role you'll conduct business development activities focused on tactical & operational energy business opportunities for GM Defense. You'll support opportunities associated with commer...

8h ago

Go to Apply

Customer Service Representative

CVS Health • Indianapolis, IN • 9h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

9h ago

Go to Apply

Manager - Engineering

WESCO • Greenfield, IN • 9h ago

Management & Administrative

As the Manager - Engineering, you will manage all engineering activities within the department, including design, development, production, and testing. You will implement and maintain engineering objectives and strategic...

9h ago

Go to Apply

Administrative Assistant, Childtime of Whiteland

Learning Care Group • Whiteland, IN • 9h ago

Management & Administrative

Administrative Assistant, Childtime of Whiteland Share by Email Share on LinkedIn Share on X Share on Facebook Careers Search Jobs Administrative Assistant, Childtime of Whiteland Apply Brand: Childtime Learning Centers...

9h ago

Go to Apply

Administrative Assistant

Aston Carter • Westfield, IN • 9h ago

Management & Administrative

Job Title: Administrative Assistant Job Description The Administrative Assistant will support daily operations on a steel erection construction site by managing administrative tasks, ensuring compliance with company poli...

9h ago

Go to Apply

Administrative Assistant

Aston Carter • Westfield, IN • 9h ago

Management & Administrative

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.