Back to Jobs search

Employment Services Navigator

State of Indiana • Auburn, IN • 3h ago

Date Posted: Dec 15, 2025

Requisition ID: 469656

Location:

Auburn, IN, US, 46706

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana's employment future. If managed properly, Indiana's workforce will be second to none and completely prepared for the next phase of the state and country's economic growth.

Role Overview :

This role performs work in a standard office environment. This role requires occasional and/or overnight travel. This role requires a job expectation that the employee must be able to travel between the respective offices weekly, as required. Office assignments are normally, but not limited to:

936 W 15th Street, Auburn, IN 46706 (Primary)

201 Rudisill Blvd. Ft. Wayne IN. 46806 (Secondary)

Salary Statement :

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.

Assist clients with job searching and resume building activities.

Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.

Recommend and administer assessment instruments and interpret aptitude results.

Explain services available from other public assistance agencies within the community and make referrals.

Explain services to applicants and advise on employment opportunities.

Refer clients to the appropriate specialist concerning veterans', disabled veterans', and other specialized programs when necessary.

Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.

Assist with job/hiring fairs or events for talent recruitment.

Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.

Present education materials to groups and/or individuals.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

Must have a High School Diploma or a High School Equivalent (HSE).

Must have one (1) year customer service experience.

Ability to understand the different funding sources available to customers.

Working knowledge of client tracking methods.

Advanced research skills and the ability to utilize internet-based resources.

Ability to communicate professionally and interact with different stakeholders.

Ability to manage relationships, motivate, and assist customers at various levels.

Ability to utilize State's current client services program system.

Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.

Ability to prioritize work and be detailed orientated.

Ability to adapt to policy changes.

Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 on election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

Similar Jobs

Family Case Manager

State of Indiana • Albion, IN • 3h ago

Management & Administrative

Family Case Manager Date Posted: Dec 15, 2025 Requisition ID: 469670 Location: Albion, IN, US, 46701 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the sta...

3h ago

Go to Apply

Customer Service Associate

Walgreens • Angola, IN • 6h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6h ago

Go to Apply

Entry Level Recruiter/Sales Trainee

Actalent • Fort Wayne, IN • 10h ago

Management & Administrative

Overview Actalent connects passion with purpose. We're looking for a highly motivated Entry-Level Recruiter | Sales Trainee to join our team and help us advance the careers of skilled professionals doing impactful work....

10h ago

Go to Apply

Customer Service Representative

U-Haul • Fort Wayne, IN • 3d ago

Management & Administrative

Location: 808 E Washington Blvd, Fort Wayne, Indiana 46803 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Serv...

3d ago

Go to Apply

Customer Service Representative

U-Haul • Fort Wayne, IN • 3d ago

Management & Administrative

3d ago

Go to Apply

Senior Manager, Supply Chain Management (Onsite - Fort Wayne, IN)

L3Harris • Fort Wayne, IN • 3d ago

Management & Administrative

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

3d ago

Go to Apply

Brand & Marketing Manager

Do it Best Corp. • Fort Wayne, IN • 4d ago

Management & Administrative

Brand & Marketing Manager About this role: The Brand and Marketing Manager will lead the development and ownership of the national marketing plan for Do it Best and True Value. This role is responsible for building a...

4d ago

Go to Apply

Local Office Director

State of Indiana • Albion, IN • 5d ago

Management & Administrative

Local Office Director Date Posted: Dec 10, 2025 Requisition ID: 469191 Location: Albion, IN, US, 46701 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the s...

5d ago

Go to Apply

Administrative Assistant

Robert Half • Fort Wayne, IN • 5d ago

Management & Administrative

Description Are you an organized, detail-oriented detail oriented with exceptional administrative skills and expertise in Microsoft Outlook? Our company is seeking a dedicated Administrative Assistant to join our team, w...

5d ago

Go to Apply

Customer Service Specialist

CRST • Fort Wayne, IN • 6d ago

Management & Administrative

Description Ready to Drive Success? Join CRST as a Customer Service Specialist and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality ser...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.