Date Posted:
2025-12-15
Country:
United States of America
Location:
HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
The Customer Account Manager reports to the site Customer Service Manager and is responsible for actively managing the day-to-day relationship and order requirements of our customers. The CAM oversees the life-cycle of a repair order from purchase order placement to order closure in our ERP system. The ideal candidate is a relationship builder, who possesses the ability to communicate effectively and professionally with customers. This role is fast-paced, and the responsibilities are wide ranging, so the candidate should be open minded, as well as a quick and independent learner. Proactive problem solving is essential in this role, so the candidate must not be afraid to deal with ambiguity. They should be able to digest and analyze information quickly, make sound decisions, and effectively manage the path forward to issue resolution.
What You Will Do
Manage the life cycle of customer orders from point of order entry to shipment, ensuring that orders are entered accurately and are in-line with contractual obligations and Global Trade requirements.
Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket orders.
Extensive and timely interface with cross functional teams within the organization to close customer-related open actions.
Use organization and product knowledge to address more difficult customer inquiries and provide follow up.
Serve as customer interface on product status and delivery.
Lead or participate in customer review meetings both internally and/or directly with the customer.
Communicate with customers by telephone or electronically to provide information about organization products or services, manage customer accounts, and address customer concerns.
Assist with timely payment from customers and resolve invoice disputes.
Provide periodic reports to management and be responsible for leading real time problem resolution activities
Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
Manage and maintain a record of customer interactions or transactions in the ERP System
Coordinate with logistics to expedite or trace shipments.
Promote products/services to ensure business targets are met.
Provide after-sales support to ensure customers satisfaction.
Perform duties related to overall customer service and account management.
Maintain knowledge of Raytheon organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Qualifications You Must Have
Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree, 6 years of relevant experience.
2 years or more experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance.
Experience utilizing SAP
Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills
Qualifications We Prefer
Demonstrated ability to remain composed and decisive in a fast-paced environment.
Strong business acumen with the ability to prioritize multiple deliverables.
Strong written and verbal communication skills
Demonstrated ability to collaborate and communicate with individuals across all levels of an organization.
Strong sense of urgency and ability to prioritize competing tasks
Coachable with the ability to follow through on job assignments independently.
What We Offer
Some of our competitive benefits package includes:?
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance ????????
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!?
Learn More & Apply Now! ?
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!?
*Please ensure the role @type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
