Application Opening: December 15, 2025
Application Deadline: December 19, 2025
Compensation: $27.575/hour as of July 1, 2025
Who We Are
The Fine Arts Museums of San Francisco are the city's largest public arts institutions and are comprised of the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge. The staff, the Board of Trustees, the volunteers, and various support groups are continuously working together to ensure the optimal utilization, display, preservation, and enrichment of this magnificent collection. The Fine Arts Museums believe that each employee contributes directly to the Museums' growth and success, and upholds the Museums' mission to make art accessible to the large and diverse Bay Area audience.
We Value Equal Employment Opportunity!
The Fine Arts Museums of San Francisco connect art, people and ideas. Echoing the inclusive values of our region, we warmly welcome people of all backgrounds, connecting them to each other and to a world of art and ideas through programming that sparks curiosity and dialogue. Between our two museums, you can experience a world of possibilities.
Appointment Type: This is a Temporary Exempt (TEX) as-needed appointment. This position is exempt from the Civil Service examination process pursuant to the San Francisco Charter Section 10.104 and shall serve at the discretion of the Appointing Officer. This position does not have any City health or retirement benefits.
Nature of Work:
Incumbents must provide at least two days of availability, with at least one of those days being a weekend. (The museum is closed on Mondays).
Incumbent is required to stand for 5 to 7 hours on museums' hard surfaces.
Incumbents will be assigned to shifts at the de Young Museum (50 Hagiwara Tea Garden Dr, San Francisco, CA 94118) or the Legion of Honor (100 34th Ave, San Francisco, CA 94121).
Scheduled shifts are typically made available to employees 14 days in advance.
Hours fluctuate pending availability and business needs.
Position Description: We are currently seeking TEX Admission Attendants to work in an on-call/as-needed capacity. Employees in this class sell tickets, admit patrons to the facilities, and perform other duties as required. The essential functions include: selling, distributing, and/or collecting tickets, passes, memberships, and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors, and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets, and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing, and/or changing receipt tapes, ticket rolls, and ink cartridges.
Typical Duties and Responsibilities:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list:
Sells, distributes and/or collects tickets, passes, memberships, and other products by personally receiving various @types of payment from patrons of the Fine Arts Museums of San Francisco. Operates a cash register or a computerized system to register sale transactions.
Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Fine Arts Museums of San Francisco patrons.
Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheets and deposit slips in order to bank monies at the end of a shift.
Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and to actively promote sale of membership, audio tour, and products sold by the organizations.
Assists with crowd control, counts visitors, and verifies admission receipts; assists in the issuance of will call tickets; and assists with information area.
Lift, carry and place 25 lb stanchions as needed for crowd control.
Maintains inventory of admission tickets and other products by tracking and maintaining appropriate level of inventory.
Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing, and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.
Minimum Qualifications: One (1) year (2,000 hours) verifiable experience as an admission attendant, cashier, or comparable position which requires assisting customers and handling cash on a daily basis.
Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:
Extensive customer service background.
Extensive retail background.
Experience working in a museum or at a cultural institution.
Experience working near high value art or around fragile and/or valuable materials.
Ability to interact with the public and customers in a professional manner.
Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications (https://careers.sf.gov/knowledge/#:~:text=Employment%20Applications%20and%20Minimum%20Qualifications) for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of the application.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview stage. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate for an interview.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)
Conviction History
Employee Benefits Overview (https://sfdhr.org/benefits-overview)
Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)
Disaster Service Worker (https://sfdhr.org/disaster-service-workers)
ADA Accommodation
Right to Work (https://sfdhr.org/information-about-hiring-process#identification)
Copies of Application Documents
Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)
HOW TO APPLY
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall (https://www.sf.gov/city-career-center) , 1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Eric Quock, at equock@famsf.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
