Citizens Branch Manager

Citizens • Parma, OH • 3h ago

Description

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

High School diploma or equivalent required

Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment

4 years sales management experience in Retail or Branch Banking environment

Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment

Drive an exceptional customer experience validated through customer satisfaction surveys

Maintain strong partnerships with community & civic organizations

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Preferred Qualifications

Associate's or Bachelor's degree preferred

Retail banking

Talent sourcing & assessment

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency: The salary range for this position is $78,000-$98,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. ?We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/27/2026

Similar Jobs

Loyalty Management Senior Manager

Deloitte • Cleveland, OH • 5h ago

Management & Administrative

Loyalty Management Senior Manager Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologi...

5h ago

Go to Apply

Sr. Business Analyst Officer - Wheeling, WV

WesBanco Bank, Inc • Independence, OH • 9h ago

Management & Administrative

Back Sr. Business Analyst Officer 51-8534 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBan...

9h ago

Go to Apply

Compliance Officer - Consumer Deposit

KeyBank NA • Cleveland, OH • 9h ago

Management & Administrative

Location: 4910 Tiedeman Road, Brooklyn Ohio JOB BRIEF The Compliance Officer will be a member of the Consumer Deposit Compliance team within Compliance Risk Management. The Compliance Officer will provide subject matter...

9h ago

Go to Apply

Fire Service Sales Rep

Johnson Controls Inc. • Brecksville, OH • 12h ago

Management & Administrative

What you will do The service sales role is critical to the overall growth and profitability of the business! The chosen candidate will promote and sell service agreements (PMA's) for commercial building systems including...

12h ago

Go to Apply

Analyst, Pricing & Portfolio Management

KeyBank NA • Cleveland, OH • 13h ago

Management & Administrative

Location: 127 Public Square, Cleveland Ohio Position Location Policy General Location: 127 Public Square, Cleveland and 4900TiedemanRoad, Brooklyn, OH Hybrid Requirement (if within specific cities): If the selected candi...

13h ago

Go to Apply

Line and Grade Area Manager

Baker Concrete Construction, Inc. • Cleveland, OH • 18h ago

Management & Administrative

Req ID: 6653 Travel: Up to 50% Number of Openings:1 Find a greater purpose with a team that puts people first. Baker Construction is the nation's top specialty concrete contractor. At Baker, you can count on steady work...

18h ago

Go to Apply

Blood Collection Staff - Customer Service

American National Red Cross • Cleveland, OH • 19h ago

Management & Administrative

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Wh...

19h ago

Go to Apply

Customer Service Representative

SunSource • Solon, OH • 19h ago

Management & Administrative

Customer Service Representative Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to...

19h ago

Go to Apply

Microsoft Dynamics 365 ERP Data Migration and Analytics Manager

Crowe LLP • Cleveland, OH • 21h ago

Management & Administrative

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you...

21h ago

Go to Apply

Logistics Coordinator II - Expedite

ArcBest • Medina, OH • 21h ago

Management & Administrative

Job Description The Logistics Coordinator II - Expedite provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.