Onsite Endoscopic Specialist

KARL STORZ Endoscopy - America • Rochester, NY • 16h ago

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges.

One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices—ranging from hand instruments to state-of-the-art video equipment—within your assigned hospital.

As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job—it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless.

With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health!

Key Responsibilities:

Face-to-face customer support, including OR, SPD and Biomed

Video tower/system set-up and support

Inspection, repair, troubleshooting and replacement of KARL STORZ devices

Monitoring, reporting, and facilitating repair/ exchange transactions

Transporting, cleaning/sterilization and packaging of instruments after use

Trouble shoot video and instrument issues in the O.R.

Instrument/equipment repair management

Requirements:

A minimum of high school diploma or equivalent

Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role

Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.

Effective communicator, collaborative, and effective time management

Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting
Role requires the completion of a drug screening for safety-sensitive positions
Must be able to lift/push/pull up to 25lbs

Preferred Qualifications:

Associate's Degree and/or CRCST certification

Key attributes of an exceptional OES:

Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements.
Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism.
Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information.
Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships.
Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions.

What is in it for you:

Relocation Support:
- Enjoy generous relocation reimbursement packages to ease your transition.
Professional Growth & Development:
- Receive financial support to obtain industry certifications (e.g., CST, CRCST).
- Get reimbursed for certification exam fees and study materials.
- Take advantage of ongoing training and educational opportunities to advance your career.
Collaborative & Dynamic Work Environment:
- Engage in cross-functional collaboration and knowledge sharing.
- Benefit from regular feedback, recognition, and support for your growth and development.
- Be part of a team that celebrates successes together.
Access to Cutting-Edge Medical Technologies:
- Work with state-of-the-art medical equipment.
- Collaborate with leading medical professionals.
- Contribute to innovative solutions that improve patient care.

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.

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