Customer Service Representative

Kelly Services • Syracuse, NY • 13h ago

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in.

We're seeking a Customer Service Representative to work with us at Luxottica , a global leader in eyewear, located in East Syracuse, NY 13057 .

Sound good? Take a closer look below. We're here to help you find something great that works for you-so you won't miss a moment of what really matters in your life.

Why you should apply to be a Customer Service Representative:

Opportunity to gain hands-on experience with a world-class optical company supporting brands like Ray-Ban and Oakley

Competitive pay rate: $18/hr

Full-time, consistent schedule: Monday-Friday, 10:30 AM - 7:00 PM EST

6-month temporary-to-hire position

Comprehensive 2-3 week training program before taking independent calls

What's a typical day as a Customer Service Representative?

Answering inbound calls from eye care professionals regarding lens orders, order status, remakes, and general customer service inquiries

Making outbound calls to follow up with ECPs on pending jobs

Providing high-quality multi-channel support via phone, email, chat, and social media

Troubleshooting issues using department tools and resources to deliver win-win solutions

Escalating unresolved issues appropriately to ensure customer satisfaction

Maintaining professionalism and courteous communication at all times

Meeting productivity, quality, and customer satisfaction goals

This job might be an outstanding fit if you have:

High school diploma or equivalent preferred (not required)

Strong customer service orientation and ability to resolve issues on first contact

Basic math skills and ability to produce professional written correspondence

Intermediate PC skills, working knowledge of Windows, Microsoft Office, and Internet browsers

Strong English comprehension and command of grammar

Bonus / Preferred: Optical experience, optician or front desk experience, ABO certification (can pursue post-hire for pay increase), lab experience

Additional Details:

Location: East Syracuse, NY 13057

Employment Type: 6-month temp-to-hire

Shift: Monday-Friday, 10:30 AM - 7:00 PM EST

Pay Rate: $18/hr

What happens next

Once you apply, you'll proceed to the next steps if your skills and experience match the role. Even if this position doesn't work out, you'll remain in our network, giving you access to other opportunities with Kelly®.

Helping you discover what's next in your career is what we're all about, so let's get to work.

? Apply to be a Customer Service Representative with Kelly® today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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