Customer Service Representative

Kelly Services • Telford, PA • 12h ago

Kelly Services is in need of dedicated and enthusiastic Customer Service Representatives for a full-time, onsite opportunity in Telford, PA.

Job Summary:

The Customer Service Representative (CSR) will process incoming customer orders, quotes, and requests for product information. This role involves establishing and communicating product price and availability, as well as maintaining customer satisfaction through excellent service and administrative support.

Pay Range:

$20.00 - $23.00 per hour (Dependent of Exp)

Major Responsibilities:

Receive and process customer orders and requests for quotes

Handle all telephone and email inquiries related to orders, shipments, pricing, and availability

Analyze potential opportunities for cross-sell and up-sell

Assist with identification and management of equipment assets

Handle customer complaints and inquiries professionally and efficiently, placing customers in contact with the proper department when required

Collaborate with the sales organization and other company departments to meet team objectives

Maintain up-to-date product line knowledge

Act as lead point of contact for Return Goods Authorization (RGA's), Credit Memos, and cost of quality order processing

Liaison between scheduling, shipping, purchasing, sales, and engineering to facilitate order fulfillment issues and updates

Perform data entry and keep accurate customer records

Provide customer support through phone, email, and chat

Maintain professional phone etiquette and manage multiple calls effectively

Qualifications:

High school diploma required

Minimum of 3 years' experience in customer service or inside sales roles preferred

Previous experience in a call center or manufacturing environment preferred

Strong computer knowledge required, including MS Office and CRM system management

Proficient in MS Excel reporting and documentation

Excellent verbal and written communication skills

Proven record of accuracy and attention to detail

Bilingual or multilingual capabilities are a plus

Strong active listening and service orientation

Ability to thrive in a fast-paced environment and work collaboratively

Must be able to work fully onsite; remote work is not available

If interested, please apply to this postinf directly!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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