Req ID: RQ210985
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills:
Information Technology (IT) Systems,Training Instruction,VTC
Experience:
8 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team.
HOW AN IT SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:
Prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment.
Maintain all classroom laptops as needed to ensure laptops remain active and take system updates.
Lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the "do's and don't's" for the IT environment.
Track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues.
Create an email group for each course and submit requests to add all students to the group.
Enroll all students in the course dashboard application, where students complete required Web Based Trainings (WBTs) and access course information.
Maintain dashboard links to WBTs.
Support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems.
Support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution.
Provide support with help desk functions such as password resets, workstation builds, and hardware deployment.
Setup and breakdown computer workstations for users.
Assess and validate IT issues across Sponsor organization.
Assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video.
Assess and validate customer IT requirements across the Sponsor organization.
Implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties.
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Experience: 8+ years of related
Technical skills required:
Demonstrated experience consulting with technical partners to resolve technical issues.
Ability to communicate technical information to non-technical audiences.
Experience supporting and providing training via various approaches such as classroom training or WBTs.
Troubleshooting of access control issues.
Creating and managing email groups.
Configuring audio and video equipment.
Experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches.
Ability to evaluate solutions to meet enterprise and mission specific needs.
Preferred Experience:
CMA or DMA
Comfortable with public speaking
Desired skills and abilities:
Strong interpersonal and customer service skills.
Experience resolving audio and visual equipment issues.
Experience completing client's course for system access administration.
Prior experience working with client and internal IT partners
Security Clearance Level: TS/SCI with Polygraph
Location: Chantilly, VA - On Customer Site
U.S. Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
WeAreGDIT
JET
GDITEnhanced2025
The likely salary range for this position is $108,800 - $147,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
