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IT Application Administrator II - 3014840

Apex Systems, Inc. • New Albany, OH • 7h ago

Job#: 3014840

Job Description:

IAM Analyst -- Skills & Responsibilities

Requirements:

Experience with ServiceNow ticketing and operational workflows

Background in Help Desk or Call Center environments (email/ticket handling)

Nice-to-Have:

Identity Access Management (IAM) experience, including SSO projects

Familiarity with applications such as Ping, SailPoint, and Entra/Azure

Work Location: Onsite Tuesday--Thursday

Responsibilities:

Monitor and manage incoming ServiceNow tickets, ensuring proper categorization, prioritization, and escalation as needed

Troubleshoot and resolve IAM-related issues promptly

Handle escalations from the Identity team, investigating account-related problems and updating system attributes as required

Assist in implementing and maintaining Single Sign-On (SSO) functionality

Collaborate on integration and troubleshooting for SSO systems

Nice to Have:

SSO Experience

Application Knowledge

Integration & Troubleshooting Systems

Relevant Degrees

Computer Science

Information Technology (IT)

Cybersecurity

Information Systems

Network Administration

Software Engineering

Other Acceptable Degrees

Business Information Systems (if combined with technical experience)

Computer Engineering

Data Science (less common, but useful for identity analytics)

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

*Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.*

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