Account Management Supervisor

U-Haul • Phoenix, AZ • 13h ago

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Since 1973, Ponderosa Insurance Agency, a division of Repwest Insurance, has been a specialist in self-storage insurance. Established by experts from both the self-storage and insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Ponderosa Insurance is a part of the U-Haul Holding Co family of companies and sister company to U-Haul International.

Under the direction of the Program Director, the Account Manager Supervisor will proactively cultivate current client relationships to grow Safestor Tenant Insurance participation across the nation with a team of Account Managers. Account managers will work with local and national team members to consult and service Safestor clients within the self-storage industry. The ideal candidate will have strong organizational, communication, negotiation, and interpersonal skills and be able to lead a team of Account Managers.

Primary Responsibilities Include but are not limited to:?

Team Leadership & Performance Management

Supervise Account Managers and provide coaching, mentorship, and performance feedback.

Set and monitor key performance indicators (KPIs) to ensure team goals are met.

Train team members in sales techniques, account management, best practices, and communication skills.

Review team activity in Salesforce to ensure data accuracy and follow-through.

Assist the Director with team evaluations and professional development plans.

Account Management & Retention

Promote strong engagement with existing accounts to increase retention and account growth.

Establish and maintain retention standards for the team.

Oversee the follow-up of opportunities, renewals, and customer inquiries.

Travel as needed to Industry Events (Typically Spring and Fall)

Operational Responsibilities

Monitor and analyze budget performance compared to forecasts.

Stay up to-date with industry developments through training, trade publications, and networking.

Produce professional, concise written communications including correspondence, reports, and presentations.

Marketing & Sales Support

Support marketing campaigns by analyzing forecasts and participating in campaign planning.

Create or assist with marketing materials such as flyers, brochures, and event assets.

Maintain awareness of market trends, competitor insights, and product updates.

Coordinate company participation in trade shows, conferences, and industry events.

Manage social media accounts and assist in content planning.

Send email communications through platforms such as Salesforce and Constant Contact.

Qualities of an ideal candidate:

2 years leading a team or equivalent experience.

Must be detail-oriented

Enthusiastic and self-motivated

Logical and methodical approach to problem-solving

Works well in groups and individually

Enthusiastic about continual learning and applying what you've learned.

Strong verbal and written communication skills

Must be able to multi-task and take the initiative with projects.

P&C License Preferred

Education and Training: Bachelor's degree or equivalent experience.

Commission/Bonus: This is a salaried position. Opportunities for quarterly bonus.

U-Haul/Repwest Offers:

Full Medical coverage

Prescription plans

Dental & Vision Plans

New indoor fitness gym

Gym Reimbursement Program

Registered Dietitian Program?

Weight Watchers?

Onsite medical clinic for you and your family

Career stability

Opportunities for advancement

Valuable on-the-job training

Tuition reimbursement program

Free online courses for personal and professional development at U-Haul University®

Business and travel insurance

You Matter Employee Assistance Program

Paid holidays, vacation, and sick days?

Employee Stock Ownership Plan (ESOP)

401(k) Savings Plan

Life insurance

Critical Illness/Group Accident

24-hour physician available for kids

MetLaw Legal program

MetLife auto and home insurance

Mindset App Program

Discounts on cell phone plans, hotels, and more

LifeLock Identity Theft

Savvy consumer wellness programs - from health care tips to financial wellness

Dave Ramsey's SmartDollar Program

U-Haul Federal Credit Union

Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

U-Haul

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