Inside Sales Manager

Genetec • Dallas, TX • 20h ago

Who we are:

Are you looking to being part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas and to be independent. We believe that everyone's voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 2000 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure.

Is being part of an inclusive, equal opportunity employer important to you? It is for us! Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - each other!

Job overview:

The Inside Sales Manager is responsible for leading and developing a team of Inside Sales Representatives to drive revenue growth, strengthen customer relationships, and support Genetec's channel-centric go-to-market strategy. This role oversees day-to-day sales operations, ensures high-quality pipeline generation, and collaborates closely with field sales, marketing, channel partners, and customer support to maximize Genetec's market presence across all product lines, including Security Center, cloud offerings, and related solutions.

Your day at a glance:

Recruit, train, mentor, and coach a team of Inside Sales Representatives (ISRs)

Set performance expectations, KPIs, and development plans to ensure continuous improvement

Conduct regular team meetings, one-on-ones, and performance reviews

Foster a collaborative, data-driven, customer-focused team culture

Oversee inbound and outbound sales activities to ensure robust lead qualification and opportunity creation

Ensure the team meets pipeline quotas and supports revenue targets for assigned territories

Maintain high standards of responsiveness, follow-up, and opportunity management within the CRM

Collaborate with Regional Sales Managers and Territory Managers to align inside sales efforts with field strategies

Support Genetec's channel partners (integrators, distributors, VARs) by ensuring ISRs provide timely product information, quotes, and opportunity updates

Guide ISRs to strengthen relationships with end users and partners through proactive communication

Help ensure partner compliance with Genetec programs, pricing structures, and certification requirements

Monitor inside sales metrics (lead conversion rates, call activity, pipeline velocity, etc.) and present performance data to leadership

Work with Marketing to optimize lead distribution, nurture programs, and campaign follow-through

Ensure accurate forecasting and data integrity in the CRM (e.g., Salesforce)

Identify and implement process improvements, automation opportunities, and best practices

Partner with Product Management to enable ISRs on updated features, roadmap, and value propositions

Work with Customer Service and Technical Support to ensure seamless handling of pre-sales inquiries

Coordinate with Finance & Operations to support pricing approvals, quote accuracy, and sales processes

What makes you a great fit:

5-10 years of experience managing a sales region or territory with proven success in meeting revenue targets

Demonstrated experience leading high-performing teams, including coaching, mentoring, and developing people

Strong onboarding skills with the ability to accelerate ramp-up time for new team members

Solid understanding of CRM systems and B2B sales processes

Experience with regional planning, forecasting, and executing against revenue goals

Skilled in analyzing pipeline, performance metrics, and regional sales data to drive strategy

Ability to work effectively across departments and contribute to strong cross-functional collaboration

Excellent presentation skills with the ability to clearly communicate strategy, performance, and expectations

Comfortable interfacing with senior management and representing the inside sales function

Willingness to travel up to 50%

Demonstrated ability to work in a dynamic, fast-paced environment with evolving priorities

Let's talk perks!

Attractive compensation package with 401K match

Training Tuition Reimbursement Program

Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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