Account Manager/Sr Account Manager, AAdvantage Loyalty Partnerships

American Airlines • Dallas, TX • 12h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Loyalty Team within the Customer Division.

Responsible for driving value to American by developing and managing partnerships with third party companies.

This role will focus on the relationships with AA's hotel partners, including Hyatt, Marriott, IHG, and Rocket Travel

What you'll do

Expands the value to AAdvantage® members through affiliation with third party companies allowing earning of miles through consumption of third party products/services.

Researches industry trends and competitive landscapes for partnership opportunities

Develops relationship and is the key contact for partner account manager

Collaborates with legal and privacy teams to establish contractual terms benefiting AAdvantage members, American and third party company

Alongside marketing and corporate communications organizations develops plans for communicating and highlighting mileage earn opportunities to the AAdvantage membership

Collaborates with cross-functional teams to optimize campaign execution and streamline processes

Monitors performance at a partner level to meet relationship expectations

Ensures proper collection and tracking of partner revenues

Evaluates data trends and performance to define future course of action for partnership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training

3 years experience in marketing or project management

2 years relationship management

Preferred Qualifications- Education & Prior Job Experience

Graduate degree or Master of Business Administration

Skills, Licenses & Certifications

Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations

Ability to make independent judgments and decisions while taking ownership of job responsibilities

Ability to manage client relationships and conduct one-on-one meetings with external companies

Knowledge of the development of marketing plans

Skilled in Microsoft Office software (e.g., Word, Excel, and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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