Description:
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as During Travel Specialist within ALG Vacations. As a member of this team, responsibilities include, but are not limited to, providing support to customers/TAs that experience issues day of departure or during travel. The specialist is expected to provide effective resolution with empathy, while meeting or exceeding specific service metrics. A successful team member is knowledgeable on B2B and B2C policies, has the ability to accurately interpret supplier policies and is highly skilled in process, customer service, de-escalation techniques and knowledgeable on destinations.
Essential Functions:
· Assist and resolve issues occurring for customers/TAs during travel
· Communicate and uphold policies pertaining to fulfillment of Travel Agent/Consumer expectations
· Support other areas: email, call volume, projects
· Investigate and resolve escalations, complete required follow up/after call work
· Focus on problem resolution with attention to detail and documentation to decrease errors and maintain profitability
· Resolve issues independently
· Ability to be flexible with scheduling
· Report system and product disruptions to service
· Act as the voice of the customer/TA and provide feedback for process improvements
· Ability to navigate multiple systems including MS Office, internet, and proprietary systems
· Ability to quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing
· Communicate with others via voice, email and chat clearly and concisely
· Ability to cross train to multiple brands and being multi-functional
· Assist with call volume to meet service levels
Demonstrate a commitment to Hyatt core values.
Qualifications:
Experience Required:
· High School Diploma
· 1-3 years' experience
Experience Preferred:
· BS/BA or equivalent experience
· Previous experience in an equivalent role and GDS experience
· Experience with function-specific systems
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
About ALG Vacations
It all begins when our client's book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
Since 2021, ALG Vacations has proudly been part of Hyatt.?At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.?Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world's leading and fastest-growing hospitality brands, without ever losing focus on people and care.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/
Our Values
At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.
Experimentation - Empathy - Inclusion - Integrity - Respect - Well- Being
We're proud to offer exceptional corporate benefits which include:
Travel Perks and Benefits for both ALG Vacations and Hyatt
Medical, Dental and Vision Insurance
Basic Life Insurance
Short- & Long-Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
We Welcome You:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
The wage for this position is $20.50 per hour. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Primary Location: United States
Organization: ALG Vacations and Trisept United States Offices
Pay Basis: Yearly
Job Level: Full-time
Job: Global Care Center
Req ID: UNI002209
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
