Account Coordinator

Envoy Solutions • Kalamazoo, MI • 13h ago

We are in search of an Account Coordinator to join our growing team. The Account Coordinator is responsible for providing customer service to accounts with a focus on growing sales, profits, and building efficiencies that will help reduce overall costs. This position supports the Sales Consultants in entering orders, talking with customers over the phone, online ordering, and processing open orders timely. Responsibilities Include: Provide support to Sales Consultant with order entry, advising on status of orders and data entry to keep customer pricing current. Keep Sales Consultant abreast of customer contacts/issues. Utilize tools available such as CPM and SNAP and any adopted in the future. Provide quality and professional customer service to customers on the phone and in the showroom. Continually promote add-on sales, seasonal items and system selling. Work with Sales Consultants to keep data base of customer's information current and accurate. Support Sales Consultants with letters/correspondence, quotations, bids, proposals and other documentation for mailing, presentation to customers; or preparation of in-services/training, and seminars. Preparing quotations, bids, letters, and presentation materials for sales related activities such as in-services, customer training, etc. Provide professional sales assistance and customer service/selling to the walk-in trade, as needed. Continual product and policy training in group settings/meetings, on-line, hands on and own personal research and education. Assist with SDS projects; support other AC's/SC's as needed/requested. Back up to Front Desk Coordinator/phone coverage during their lunch daily and as needed. Completes HR/OSHA training within guidelines provided. Keeping business related issues confidential; Embrace and promote the Mission-Vision-Values. Responsible for timely responses and utilization of the communication tools available, such as voice mail, e-mail, etc.; Arrive to work on time and ready to work at the assigned time. Attends, participates and arrives on time to meetings when scheduled. Additional duties or special projects as assigned. The Ideal Candidate Will Have: SUPERVISORY RESPONSIBILITIES: None EDUCATION and/or EXPERIENCE: One-year certificate from college or technical school; or one- two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: Knowledge and experience in Windows, Word and Excel, ERP systems and general data entry. Ability to adopt Industry Specific Software efficiently, working knowledge of Power Point a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds,

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