Subject Matter Expert (SME) - Connected Devices (Hardware & Software) - Remote

Cognizant • Albany, NY • 18h ago

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About Cognizant's IoT Practice:

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Role Summary

This role owns the end-to-end lifecycle of connected devices across multi-site retail, consumer goods, and food manufacturing environments. Responsibilities span hardware selection, energy metering, systems integration, commissioning, performance tuning, security hardening, and ongoing reliability operations.

You will serve as the technical authority for:

POS and store devices

HVAC and refrigeration racks/case controllers

Networking (including SD-WAN)

Energy sub-metering and power quality

Production floor systems in packaging and dairy/bakery/ice cream plants

The role emphasizes data-driven operations, secure connectivity, system integration, and telemetry, requiring strong collaboration, clear communication, and stakeholder influence to deliver measurable business outcomes such as:

Energy savings

Equipment uptime

Food safety compliance

Reduced maintenance costs

Key Responsibilities

Architecture & Design: Define site-level reference architectures, standardize device selections, and communicate complex technical concepts clearly to non-technical stakeholders.

Implementation & Commissioning: Lead commissioning plans and supervise rollouts with adaptability and proactive problem-solving.

Operations & Reliability: Drive root cause analysis and corrective actions to maintain high system reliability and customer satisfaction.

Security & Compliance: Enforce security controls and compliance standards with integrity and risk awareness.

Stakeholder Engagement: Collaborate with Store Ops, Facilities, and Manufacturing Engineering to align technical roadmaps with business priorities.

Documentation & Training: Create clear documentation and deliver training tailored to end-user needs.

Essential Skills (Technical + Behavioral)

Devices & Hardware: Expertise in energy meters, HVAC controllers, refrigeration systems, and industrial sensors.

Systems Integration: Proven experience integrating diverse control systems and devices.

Connectivity & Data Handling: Strong knowledge of device communication protocols and reliable data flow.

Networking & Security: Network design and security best practices.

Energy & Controls: Analytical skills for demand management and optimization.

Food Manufacturing Expertise: Cold chain monitoring and compliance under regulatory standards.

Qualifications

Bachelor's/Master's in Electrical Engineering, Mechanical Engineering, Industrial Automation, Instrumentation, or related discipline.

10+ years in multi-site retail or food manufacturing environments delivering connected device and system integrations.

3+ years leading commissioning and operations for HVAC, refrigeration, energy metering, and control systems.

Proven leadership in architecture ownership and reliability improvement for production environments.

Expertise in hardware selection and vendor partnerships.

Working knowledge of cloud platforms.

Ability to interpret electrical schematics, control diagrams, and energy data.

Excellent communication skills combined with strong technical expertise.

Remote role with 30-40% travel required.

Compensation: - $140,000 to $180,000 +/- and this position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Application will be accepted by 1/12/2026

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

LI-CT1

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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