Sales Manager - Group Sales

Crescent Hotels and Resorts • Greenville, SC • 1h ago

Description

We are seeking a Group Sales Manager to be responsible for generating and managing sales opportunities for group bookings. This role involves building relationships with clients, developing sales strategies, handling inquiries, and ensuring a seamless event lifecycle from client communications, booking, to event execution in collaboration with the Conference Services Manager. Ensure the client's expectations and needs are addressed by collaborating with our teams to deliver memorable experiences to clients and their guests.

The Group Sales Manager contributes to revenue growth by maximizing sales opportunities and maintaining client satisfaction.

Responsibilities

Proactively solicit, build, and strengthen relationships within market group sales seeking opportunities through various sales channels and working to build long-term value-based customer relationships.

Respond to RFPs, prepare proposals and upsell each business opportunity to maximize revenue potential.

Collaborate with clients to understand their needs, preferences, and expectations for conferences and events.

Conduct site tours for clients as needed and provide personalized service and support throughout the planning process, from initial inquiry to post-event follow-up.

Foster long-term relationships with clients by delivering exceptional service and anticipating their needs for future events.

Requirements

A minimum of 2 years of Group Sales experience

Must possess excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors through various platforms, including phone and email.

Proficiency in event sales software, Delphi/Salesforce preferred, Microsoft Office Suite, and other relevant computer applications.

Travel to industry-related trade shows and/or outside sales calls will be required.

A minimum of 5 years of experience working in a hotel/hospitality setting

Education and Experience:

Bachelor's degree in hospitality management, event planning, or related field is preferred.

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Thought Provoking: Capable of making others think deeply on a subject

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

2 years: Hotel Sales

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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