Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You be responsible for providing services encompassing a wide range of skills and abilities that support Information Systems (IS) operations and cyber security in the Recruiting Station. You will install the operating system and all required and optional authorized software applications on all end user computing devices (workstations, laptops, tablets, smartphones, internet connected devices.) You will configure, triage, troubleshoot, and diagnose hardware, software, printing, multifunction devices (MFDs), telephone systems (to include unified communications systems (Voice Over Internet Protocol (VOIP) Video Teleconference (VTC), etc.) You will triage, troubleshoot, and diagnose hardware/software interoperability problems. You will maintain customer hardware by performing required repairs and when appropriate software patches and/or updates, installation or removal of components on computers, MDFs and other IS systems as necessary. You will diagnose, triage, and resolve hardware and software problems in response to customer reported incidents (to include MCRC sponsored recruiting software platforms). You will evaluate, research, and report trends and patterns in customer support issues. You will create, track, and manage service desk tickets and data in support of enterprise wide IT service management initiatives You will create and manage user accounts; ensure users have rights to access network systems and resources based on their roles, responsibilities, and the principle of least privilege. Requirements Conditions of Employment Qualifications Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: verifying hardware and software and equipment are in accordance with DOD policy and directives. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Maintaining customer hardware and resolving software problems in response to customer reported incidents. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Working with personnel to plan, coordinate and resolve issues by influencing people to work towards mutual goals and have basic cooperative attitudes. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Troubleshooting, diagnosing hardware/software interoperability problems by repairing and applying software patches. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector: Installing and troubleshooting customer hardware and software to ensure security is maintained through Information Assurance such as network access and end points. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education In lieu of specialized experience listed in the Qualifications section, applicants may qualify based on education OR equivalent combination of experience and education as follows: Master's degree or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree OR Have a combination of experience and education as described above that equates to one year of experience. My percentage of the required education plus my percentage of the required experience equal one hundred percent. Additional Information The Secretary of Defense has ordered a department-wide hiring freeze subject to certain limited exceptions. This position is subject to the DoD hiring freeze. Offers of employment related to this vacancy announcement will not be executed until the position has an approved exemption. This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.
