Senior Product Associate - Fraud Assessment - Trust & Security

JPMorgan Chase • Columbus, OH • 2h ago

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.

As a Senior Product Associate, Fraud Assessment in Trust & Security, you will help shape technology solutions that safeguard our customers and the firm. You will collaborate across business and technology teams to deliver high-quality requirements and ensure solutions provide an exceptional client experience. Your work will drive innovation in fraud detection and risk management, making a meaningful difference every day.

Job Responsibilities

Partner with product owners, data scientists, and fraud strategists to deliver customer-focused solutions

Support product roadmap and pipeline development and maintenance

Schedule and lead technical elaboration and JAD sessions with stakeholders and technology partners

Gather and translate system requirements into use cases, user stories, and functional specification documents

Define and write API specifications, including request/response data structures (JSON, YAML, Avro, XML)

Create technical process flows, data flow diagrams, swim-lane diagrams, and sequence diagrams

Document user personas and build requirement artifacts and mapping documents

Support internal and functional testing using tools such as Postman or SOAP UI

Work closely with the System User Acceptance Test team to ensure thorough testing of scenarios

Serve as the primary liaison between business, architecture, development, and testing teams

Manage interdependencies between product releases and delivery activities

Required Qualifications, Capabilities, and Skills

Bachelor's degree in engineering, computer science, technology, or related field

3+ years of experience in product, technology, or financial services

Extensive experience in technical business analysis in a related industry

Experience with service-oriented design and technology (Rest APIs, micro services, Kafka, webservices, MQ messaging)

Experience with cloud solutions and/or RDBMS

Excellent communication, interpersonal, and analytical skills

Ability to interpret and share concepts clearly with varied audiences

Comfortable creating and presenting recommendations to leadership

Ability to interview stakeholders and quickly understand new concepts

Self-starter with strong problem-solving skills and ability to deliver actionable insights

Proficiency with project tracking and process documentation tools (Confluence, JIRA, Visio)

Preferred Qualifications, Capabilities, and Skills

Advanced degree

Experience with fraud risk and originations products

Prior web-based development experience (J2EE, web services, API development, data streaming)

Prior experience in financial or banking institutions, especially with digital or payments-related products

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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