Administrative Associate

UNC Health Care • Cary, NC • 5h ago

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Responsibilities:

Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.

Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements.

Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.) Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility.

May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate.

Handle incoming calls and directing appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple workqueues.

May train others using written or verbal communication, Coordinating and completing special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned.

Other Information

Other information:

Education Requirements:

? High School diploma or GED

Licensure/Certification Requirements:

? No licensure or certification required.

Professional Experience Requirements:

? One (1) year of clerical or administrative experience.

? If Bachelor's degree, no years of experience is required

? If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements:

? Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: FP Front End Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Channel Marketing Manager

Bandwidth • Raleigh, NC • 4h ago

Management & Administrative

Channel Marketing Manager Raleigh, NC Apply Who We Are: Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emer...

4h ago

Go to Apply

Market Development Manager

Danaher Corporation • Durham, NC • 4h ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher's ( https://danaher.com/our-businesses ) 15+ op...

4h ago

Go to Apply

Market Development Manager

Danaher Corporation • Raleigh, NC • 4h ago

Management & Administrative

4h ago

Go to Apply

Manager Software Engineering

RELX INC • Raleigh, NC • 7h ago

Management & Administrative

Are you ready for a leading Engineer role? Would you enjoy working on our cutting-edge products? This is a full-time position based in Raleigh, NC. (Hybrid - 3 days in office) About the Team: LexisNexis Legal & Profe...

7h ago

Go to Apply

Seasonal Administrative Assistant

Cherry Bekaert • Raleigh, NC • 11h ago

Management & Administrative

We are seeking an organized, detail-oriented Administrative Assistant to join us in our Raleigh office, supporting our team during the Spring tax season. This is a temporary position and candidates must be available to w...

11h ago

Go to Apply

Seasonal Administrative Assistant - Assembly

Cherry Bekaert • Raleigh, NC • 12h ago

Management & Administrative

We are seeking an organized, detail-oriented Seasonal Administrative Assistant to supporting our team during the Fall tax season. This is a temporary position and candidates must be available to work starting mid January...

12h ago

Go to Apply

Technology Sourcing Manager - Supply Chain

Ally • Raleigh, NC • 13h ago

Management & Administrative

General information Ref # 21315 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, w...

13h ago

Go to Apply

Water Resources Project Manager

Johnson, Mirmiran, and Thompson Inc. • Raleigh, NC • 15h ago

Management & Administrative

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and re...

15h ago

Go to Apply

Automotive Sales Manager

The Hertz Corporation • Raleigh, NC • 20h ago

Management & Administrative

A Day in the Life: Manage retail business including sales process, finance, and sales team. Assist in the management of all other store processes as needed and support omni-channel sales. Wage: $43,888/yr + eligible for...

20h ago

Go to Apply

Operations Management Associate

CBRE • Raleigh, NC • 1d ago

Management & Administrative

Operations Management Associate Job ID 250710 Posted 09-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Administrative Location(s) Remote - US - Remote - US - United States of America, San Jose -...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.