Description
Wifi has become a critical component to homes and businesses worldwide. eero, an Amazon Company, is the first product to deliver a whole-home wifi experience using mesh technology to make sure you never have to worry about connectivity. We're seeking an experienced Senior Marketing Engagement Manager to drive strategic marketing initiatives and customer engagement programs for our internet provider partners. This role will be instrumental in developing and executing marketing strategies that drive brand awareness, feature adoption, engagement, and retention across our ISP partner network. You'll own creating compelling pitch decks, developing marketing claims, buy flow optimizations, customer retention programs, and lead developing marketing capabilities that can scale globally.
Key job responsibilities
Lead the development of comprehensive partner marketing strategies across the ISP (internet service provider) lifecycle
Collaborate with partner success and business development teams to develop joint go-to-market strategies, including launch plans, content development, and campaign execution
Lead the development of partner success stories, case studies, and thought leadership content
Design and implement partner marketing programs that drive measurable business outcomes
Work cross-functionally with product teams, partner success teams, business development, sales ops, brand, data scientists, and marketing to ensure alignment and maximize impact
Analyze program effectiveness and provide data-driven recommendations for optimization
Create compelling pitch decks, sales enablement materials, and marketing collateral that effectively communicate our value proposition to ISP partners
Own point-of-sale marketing initiatives for both call center and online channels
Create customer reference success stories and claims that influence decision making
Test and measure buy flow optimization to improve customer attach rate of value-added services and to improve sales conversions
Develop and implement post-sale retention and repair marketing programs
Drive brand awareness and demand generation through targeted partner marketing campaigns
Collaborate with product teams on feature releases and capabilities in order to weave these into campaign strategies
Measure and optimize marketing program effectiveness using data-driven insights
Build and maintain strong relationships with key ISP stakeholders
A day in the life
Lifecycle Marketing: Design and execute marketing programs for each stage of the partner journey
Sales Enablement: Create compelling materials and messaging that help ISP sales teams effectively position our solutions
Campaign Management: Lead the development and execution of multi-channel marketing campaigns that drive awareness, adoption, and engagement throughout the customer journey
Performance Analytics: Track and report on key marketing metrics and program effectiveness
Stakeholder Management: Build and maintain relationships across internal teams and external partners
Customer Understanding: understand internet provider target audiences, their needs, and behaviors by conducting customer segmentation, gathering feedback through surveys, and analyzing market trends to identify opportunities and concerns.
Strategic GTM Planning: develop comprehensive Go-to-Market (GTM) strategies that align with product launches and ongoing marketing efforts, identifying the most effective channels and crafting impactful messaging.
Feedback Collection: Implementing tools and processes for Net Promoter Score (NPS) and other surveys to gauge customer sentiment and gather actionable feedback for product and marketing improvements.
Feature Adoption: Build marketing campaigns for partners that encourage users to explore and adopt new features through targeted in-app messaging and email campaigns to increase user engagement.
Launch Planning: Leading the planning and execution of new product and software launches
Basic Qualifications
8+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience building, executing and scaling cross-functional marketing programs
Experience leading go-to-market for consumer software or hardware product launches
Experience of B2B marketing best practices
Experience presenting creative concepts effectively to senior executives
Preferred Qualifications
Experience with customer segmentation, profiling, and targeting
MBA
Experience managing external partners to develop marketing programs
MarTech experience
Strong understanding or experience with ISP/telecommunications industry
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
