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Customer Service Representative

System One • Lakewood, NJ • 22h ago

Job Title: Customer Service Representative

Location: Lakewood, New Jersey

Type: Contract to Hire

Compensation: $24 - $27 hourly

Contractor Work Model: Onsite

Hours: 9 am to 5 pm, Monday - Friday

Job Duties:

Handle high-volume inbound calls from COBRA members and employers, with a strong focus on clear, patient phone support

Perform high-volume, accurate data entry for COBRA enrollments, terminations, changes, and payments

Carefully review all entries against source documents to avoid errors and rework

Support open enrollment by taking increased call volume and walking employees through their COBRA options

Conduct simple phone or online demos for HR and employees on how to read COBRA notices, log in to the portal, complete elections, and make payments

Document every call and action taken in the system with complete, clear notes

Work closely with the COBRA team to resolve issues and keep members informed

Job Qualifications/Requirements:

Strong phone skills and a professional, calm manner with callers

Very strong data entry skills with high accuracy and attention to detail

Comfortable working in multiple computer systems and screens at the same time

Able to manage heavy call volume during open enrollment and other busy periods

Comfortable leading short demos or group calls by phone or screen share

Prior customer service or call center experience required; benefits, insurance, or medical office experience a plus

Reliable, organized, and able to follow detailed procedures consistently

Strong attendance and punctuality

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

M1

Ref: #563-Joule Staffing - Toms River

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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