Technical Support Intern

Chobani • Rome, NY • 1d ago

SummaryThe Technical Support Internship will allow the successful candidate to enhance their real-life experiences and learn modern skills in the field they are studying. Our I.T. Team troubleshoot and resolve issues with desktop software and hardware, printers, networks, telephones/voice systems and other related equipment consistent with Chobani's IT standards leveraging KCS practices.Responsibilities- Provides excellent IT support to employees by fulfilling requests and troubleshooting intermediate issues both remotely and onsite- Provides guidance to employees in a user-friendly, professional manner and may include one-on-one training as needed- Resolves and addresses issues related to windows PC's, security authentication, Mac's, mobile devices, virus/malware removal- Documents work performed in JIRA system using a prescriptive and detailed KCS methodology- Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology- Proactively identifies and escalates issues based on observed trends to the team and members of managementRequirements- Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field- 0-2 years of related IT/tech systems experience- Ability to work independently in a fast-paced environment- Strong interpersonal skills, a team focus, and the ability to work in cross-functional teams- Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines- Must display a passion for the Chobani brand- Must possess a strong work ethic, and be an enthusiastic team player- Ability to be on-site in Rome, NY 5 days a weekAbout UsChobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals. Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets. For more information, please visitwww.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and ch

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